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Changes for page Queue Widget

Last modified by superadmin on 2021/09/09 20:56
From version 10.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import
To version 7.1
edited by colinw
on 2021/09/09 18:01
Change comment: Import

Summary

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1 -Widgets
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1 -XWiki.michelk
1 +XWiki.colinw
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1 -statistic|agent|queue
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153 153  * Users can drop calls on the queue list or the calls section to transfer the call to the queue.
154 154  * Users can drop calls on agents in the agent section to transfer the call to the agent's extension.
155 155  * Users can drop calls on the agent's voicemail box icon to transfer the call to the agent's extension voicemail box.
156 -
157 -= Queue Alarms =
158 -
159 -The system administrator can configure[[ Queue Alarms >>doc:Queue Alarms]]for users. If the user is part of a Queue Alarms Configuration and that configuration is [[associated>>doc:Queues]] with a queue that users has access to, a visual hint will be displayed (screenshot2) when one of its alarms triggers. Optionally in addition to the visual hint a notification may be configured. Please see the [[administration documentation>>doc:Queue Alarms]] for a full list of alert types.
160 -
161 -{{note title="Alert Notifications"}}
162 -Alert notifications are only visible when the Queue widget is present on the active dashboard
163 -{{/note}}
164 -
165 -
166 -
167 -[[image:attach:queue-widget-with-alarm-with-notifcation.png]]
168 -
169 -//Screenshot 2: The Queue widget with the visual hint and notification of the Alert Type Service level visible//
170 -
171 -(((
172 -//
173 -//
174 -)))
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