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Changes for page Queue Widget

Last modified by superadmin on 2021/09/09 20:56
From version 11.1
edited by michelk
on 2021/09/09 20:47
Change comment: Renamed back-links.
To version 7.1
edited by colinw
on 2021/09/09 18:01
Change comment: Import

Summary

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1 -Widgets
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1 -XWiki.michelk
1 +XWiki.colinw
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1 -statistic|agent|queue
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83 83  1. (% style="color: rgb(0,0,0);" %)Allows a user to record the call the agent is currently on. Only visible when the agent is on a call.
84 84  1. (% style="color: rgb(0,0,0);" %)Controls the visible columns in the agent table (Only visible when hovering over the table header).
85 85  
86 +
86 86  === Table Columns ===
87 87  
88 88  The agent section table has several columns available. Some columns are hidden by default.
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152 152  * Users can drop calls on the queue list or the calls section to transfer the call to the queue.
153 153  * Users can drop calls on agents in the agent section to transfer the call to the agent's extension.
154 154  * Users can drop calls on the agent's voicemail box icon to transfer the call to the agent's extension voicemail box.
155 -
156 -= Queue Alarms =
157 -
158 -The system administrator can configure[[ Queue Alarms >>doc:ISYMDOCS.Home.iSymphony Administrator's Guide.Configuration.Queue Alarms.WebHome]]for users. If the user is part of a Queue Alarms Configuration and that configuration is [[associated>>doc:Queues]] with a queue that users has access to, a visual hint will be displayed (screenshot2) when one of its alarms triggers. Optionally in addition to the visual hint a notification may be configured. Please see the [[administration documentation>>doc:ISYMDOCS.Home.iSymphony Administrator's Guide.Configuration.Queue Alarms.WebHome]] for a full list of alert types.
159 -
160 -{{note title="Alert Notifications"}}
161 -Alert notifications are only visible when the Queue widget is present on the active dashboard
162 -{{/note}}
163 -
164 -
165 -
166 -[[image:attach:queue-widget-with-alarm-with-notifcation.png]]
167 -
168 -//Screenshot 2: The Queue widget with the visual hint and notification of the Alert Type Service level visible//
169 -
170 -(((
171 -//
172 -//
173 -)))
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