Changes for page Queue Widget
Last modified by superadmin on 2021/09/09 20:56
Summary
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Page properties (3 modified, 0 added, 0 removed)
Details
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... ... @@ -1,1 +1,1 @@ 1 -Queue Widget 1 +Queue Widget (3.1) - Author
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... ... @@ -1,1 +1,1 @@ 1 -XWiki.michel k1 +XWiki.michaely - Content
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... ... @@ -153,22 +153,3 @@ 153 153 * Users can drop calls on the queue list or the calls section to transfer the call to the queue. 154 154 * Users can drop calls on agents in the agent section to transfer the call to the agent's extension. 155 155 * Users can drop calls on the agent's voicemail box icon to transfer the call to the agent's extension voicemail box. 156 - 157 -= Queue Alarms = 158 - 159 -The system administrator can configure[[ Queue Alarms >>doc:Queue Alarms]]for users. If the user is part of a Queue Alarms Configuration and that configuration is [[associated>>doc:Queues]] with a queue that users has access to, a visual hint will be displayed (screenshot2) when one of it alarms triggers. Optionally in addition to the visual hint a notification may be configured. Please see the [[administration documentation>>doc:Queue Alarms]] for a full list of alert types. 160 - 161 -{{note title="Alert Notifications"}} 162 -Alert notifications are only visible when the Queue widget is present on the active dashboard 163 -{{/note}} 164 - 165 - 166 - 167 -[[image:attach:queue-widget-with-alarm-with-notifcation.png]] 168 - 169 -//Screenshot 2: The Queue widget with the visual hint and notification of the Alert Type Service level visible// 170 - 171 -((( 172 -// 173 -// 174 -)))