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Changes for page Queue Widget

Last modified by superadmin on 2021/09/09 20:56
From version 7.1
edited by colinw
on 2021/09/09 18:01
Change comment: Import
To version 11.1
edited by michelk
on 2021/09/09 20:47
Change comment: Renamed back-links.

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1 +Widgets
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1 -XWiki.colinw
1 +XWiki.michelk
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1 +statistic|agent|queue
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83 83  1. (% style="color: rgb(0,0,0);" %)Allows a user to record the call the agent is currently on. Only visible when the agent is on a call.
84 84  1. (% style="color: rgb(0,0,0);" %)Controls the visible columns in the agent table (Only visible when hovering over the table header).
85 85  
86 -
87 87  === Table Columns ===
88 88  
89 89  The agent section table has several columns available. Some columns are hidden by default.
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153 153  * Users can drop calls on the queue list or the calls section to transfer the call to the queue.
154 154  * Users can drop calls on agents in the agent section to transfer the call to the agent's extension.
155 155  * Users can drop calls on the agent's voicemail box icon to transfer the call to the agent's extension voicemail box.
155 +
156 += Queue Alarms =
157 +
158 +The system administrator can configure[[ Queue Alarms >>doc:ISYMDOCS.Home.iSymphony Administrator's Guide.Configuration.Queue Alarms.WebHome]]for users. If the user is part of a Queue Alarms Configuration and that configuration is [[associated>>doc:Queues]] with a queue that users has access to, a visual hint will be displayed (screenshot2) when one of its alarms triggers. Optionally in addition to the visual hint a notification may be configured. Please see the [[administration documentation>>doc:ISYMDOCS.Home.iSymphony Administrator's Guide.Configuration.Queue Alarms.WebHome]] for a full list of alert types.
159 +
160 +{{note title="Alert Notifications"}}
161 +Alert notifications are only visible when the Queue widget is present on the active dashboard
162 +{{/note}}
163 +
164 +
165 +
166 +[[image:attach:queue-widget-with-alarm-with-notifcation.png]]
167 +
168 +//Screenshot 2: The Queue widget with the visual hint and notification of the Alert Type Service level visible//
169 +
170 +(((
171 +//
172 +//
173 +)))
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