Changes for page Queue Widget
Last modified by superadmin on 2021/09/09 20:56
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Page properties (2 modified, 0 added, 0 removed)
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... ... @@ -153,3 +153,22 @@ 153 153 * Users can drop calls on the queue list or the calls section to transfer the call to the queue. 154 154 * Users can drop calls on agents in the agent section to transfer the call to the agent's extension. 155 155 * Users can drop calls on the agent's voicemail box icon to transfer the call to the agent's extension voicemail box. 156 + 157 += Queue Alarms = 158 + 159 +The system administrator can configure[[ Queue Alarms >>doc:Queue Alarms]]for users. If the user is part of a Queue Alarms Configuration and that configuration is [[associated>>doc:Queues]] with a queue that users has access to, a visual hint will be displayed (screenshot2). Optionally in addition to the visual hint a notification may be configured. Please see the [[administration documentation>>doc:Queue Alarms]] for a full list of alert types. 160 + 161 +{{note title="Alert Notifications"}} 162 +Alert notifications are only visible when the Queue widget is present on the active dashboard 163 +{{/note}} 164 + 165 + 166 + 167 +[[image:attach:queue-widget-with-alarm-with-notifcation.png]] 168 + 169 +//Screenshot 2: The Queue widget with the visual hint and notification of the Alert Type Service level visible// 170 + 171 +((( 172 +// 173 +// 174 +)))