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Changes for page Queue Widget

Last modified by superadmin on 2021/09/09 20:56
From version 7.1
edited by colinw
on 2021/09/09 18:01
Change comment: Import
To version 5.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import

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Author
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1 -XWiki.colinw
1 +XWiki.michelk
Content
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153 153  * Users can drop calls on the queue list or the calls section to transfer the call to the queue.
154 154  * Users can drop calls on agents in the agent section to transfer the call to the agent's extension.
155 155  * Users can drop calls on the agent's voicemail box icon to transfer the call to the agent's extension voicemail box.
156 +
157 += Queue Alarms =
158 +
159 +The system administrator can configure[[ Queue Alarms >>doc:Queue Alarms]]for users. If the user is part of a Queue Alarms Configuration and that configuration is [[associated>>doc:Queues]] with a queue that users has access to, a visual hint will be displayed (screenshot2). Optionally a
160 +
161 +{{note title="Alert Notifications"}}
162 +Alert notifications are only visible when the Queue widget is present on the active dashboard
163 +{{/note}}
164 +
165 +
166 +
167 +[[image:attach:queue-widget-with-alarm-with-notifcation.png]]
168 +
169 +//Screenshot 2: The Queue widget with the visual hint and notification of the Alert Type Service level visible//
170 +
171 +(((
172 +//
173 +//
174 +)))