Skip to Content

Changes for page Users Widget

Last modified by Sean Hetherington on 2021/09/09 20:56
From version 4.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import
To version 7.1
edited by Sean Hetherington
on 2021/09/09 18:01
Change comment: Import

Summary

Details

Page properties
Parent
... ... @@ -1,0 +1,1 @@
1 +Widgets
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.michaely
1 +XWiki.seanh
Tags
... ... @@ -1,0 +1,1 @@
1 +account|number|state|user|extension|phone|call
Content
... ... @@ -1,27 +1,8 @@
1 1  {{layout}}
2 2  {{layout-section ac:type="two_right_sidebar"}}
3 3  {{layout-cell}}
4 -The Users widget allows you to view the state of other Users in the system along with Extension State, Call State and Presence. You can also filter and sort the list of Users to your liking.
4 +The Users Widget allows you to view the state of other users in the system along with extension state, call state and presence. You can also filter and sort the list of users to your liking.
5 5  
6 -
7 -{{/layout-cell}}
8 -
9 -{{layout-cell}}
10 -{{panel}}
11 -**//On this page~://**
12 -
13 -
14 -
15 -{{toc maxLevel="2"/}}
16 -{{/panel}}
17 -
18 -(% style="background-color: rgb(221,221,221);" %)
19 -
20 -{{/layout-cell}}
21 -{{/layout-section}}
22 -
23 -{{layout-section ac:type="single"}}
24 -{{layout-cell}}
25 25  = User Display Modes =
26 26  
27 27  (% style="color: rgb(0,0,0);" %)The Users Widget provides two different display methods for users, Box View and List View. You can switch between each view type via the view selection buttons ([[image:attach:user-box-view-off.png]] [[image:attach:user-list-view-off.png]]) on the top right hand corner of the Users Widget.
... ... @@ -28,14 +28,17 @@
28 28  
29 29  = Box View =
30 30  
31 -Box View displays a User box for each user in the system (excluding your own). This box provides a display of the User's Accounts, Calls and Presence state while providing functionality to interact with and manage the User's Accounts, Calls and Presence.
12 +Box View displays a user box for each user in the system (excluding your own). This box provides a display of the user's accounts, calls and presence state while providing functionality to interact with and manage the user's Accounts, calls and presence.
32 32  
33 33  |=(((
34 -
15 +(% class="content-wrapper" %)
16 +(((
17 +\\
35 35  
36 36  [[image:attach:user_widget.png]]
37 37  
38 -
21 +\\
22 +)))
39 39  )))|=(((
40 40  1. User login status
41 41  1. Presence status icon
... ... @@ -52,19 +52,46 @@
52 52  1. Barge
53 53  )))
54 54  
39 +(% class="auto-cursor-target" %)
40 +\\
41 +{{/layout-cell}}
42 +
43 +{{layout-cell}}
44 +(% class="auto-cursor-target" %)
45 +\\
46 +
47 +{{panel}}
48 +**//On this page~://**
49 +
50 +
51 +
52 +{{toc maxLevel="3"/}}
53 +{{/panel}}
54 +
55 +(% style="background-color: rgb(221,221,221);" %)
56 +
57 +{{/layout-cell}}
58 +{{/layout-section}}
59 +
60 +{{layout-section ac:type="single"}}
61 +{{layout-cell}}
55 55  = List View =
56 56  
57 -List View displays all users in the system (excluding your own) in a table format. Each row provides a display of a User, including their User Accounts, Calls, and Presence, while providing functionality to interact with and manage the User's Accounts, Calls and Presence. When a user is on a call you can use the expand collapse button to view all calls the current user is on. Each call will be displayed as another row under the User row.
64 +List View displays all users in the system (excluding your own) in a table format. Each row provides a display of a user, including their user accounts, calls, and presence, while providing functionality to interact with and manage the user's accounts, calls and presence. When a user is on a call you can use the expand collapse button to view all calls the current user is on. Each call will be displayed as another row under the user row.
58 58  
66 +(% class="wrapped" %)
59 59  |(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %)
60 60  (((
69 +(% class="content-wrapper" %)
70 +(((
61 61  [[image:attach:listview.png]]
62 62  )))
73 +)))
63 63  |(% class="highlight-grey" colspan="1" %)(% class="highlight-grey" colspan="1" %)
64 64  (((
65 65  1. **Expand/Collapse row**
66 66  1. **User login status**
67 -1. **User call status icon**
78 +1. **Call and extension status icon**
68 68  1. **Presence status icon**
69 69  1. **User name**
70 70  1. **Presence status text**
... ... @@ -80,22 +80,22 @@
80 80  1. **Barge**
81 81  )))
82 82  
83 -
94 +\\
84 84  
85 85  === User Login Status ===
86 86  
87 -The bar on the left hand side of the User box will display the current iSymphony login status of the User. By default logged out Users will be grey and logged in Users will be green.
98 +The user login status signifies if the user is currently logged into iSymphony or not. By default, logged out users will be grey and logged in users will be green.
88 88  
89 89  === Call and Extension Status ===
90 90  
91 -The user boxes will change color to show the users current call or extension registration status. For a list of default status colors and what they represent see [[doc:Call Status]].
102 +Call and extension status displays the current registration or call status of the user. Each status will be represented by a different color. In Box View, the entire user box will change colors when state changes. In List View, the call and extension status icon will change colors when state changes. For a list of default status colors and what they represent see [[doc:Call Status]].
92 92  
93 93  ===== User Registration Status =====
94 94  
95 -A general registration status will show on the User Box for all of the user's extensions.
106 +A general registration status will show or all of the user's bound extensions.
96 96  
97 -* The User Box itself will show the registered status color if the user has at least one extension assigned to them that is registered.
98 -* The unregistered status will show on the User Box only if all the user's extensions are unregistered.
108 +* If the user has at least one extension assigned to them that is registered, the call and extension status will show registered.
109 +* If all the user's extensions are unregistered, the call and extension status will show unregistered.
99 99  \\
100 100  
101 101  {{info}}
... ... @@ -104,71 +104,76 @@
104 104  
105 105  ===== Extension Registration Status =====
106 106  
107 -You can view individual extension registration status for each of a user's assigned extensions by selecting the user's name in the User Box in order to open the Account Selection List.
118 +You can view individual extension registration status for each of a user's assigned extensions by selecting the user's name in the Box View, or the currently selected user account cell in the List View. When selected an account selection list will open allowing you to view the state of each of the user's extensions.
108 108  
109 109  = User Actions =
110 110  
111 -There are several buttons that will appear on a User box that will allow other Users in the system to perform actions on that User.
122 +There are several buttons that will appear on each user that will allow you to perform actions on that user.
112 112  
113 -* Email: If the User has a configured email address you can select the email button to initiate a mailto for that address. This will utilize the default email client on your OS.
114 -* Chat: This button allows a User to start a Chat session with this User. See [[doc:Chat]] for more information.
124 +* Email: If the user has a configured email address you can select the email button to initiate a mailto for that address. This will utilize the default email client on your OS.
125 +* Chat: This button allows a user to start a chat session with this User. See [[doc:Chat]] for more information.
115 115  
116 116  = Sorting And Filtering =
117 117  
118 -The Users Widget allows for sorting and filtering of the listed Users. The Sort and Filter bar can be opened and closed via the **Magnifying Glass Icon** on the top right in the Users Widget header.
129 +The Users Widget allows for sorting and filtering of the listed users. The Sort and Filter bar can be opened and closed via the m**agnifying Glass Icon** on the top right in the Users Widget header. You can also sort by clicking on the column headers when using List View.
119 119  
120 120  === Sorting ===
121 121  
122 122  You can sort the user list by several different user properties. The **Arrow** to the left of the sort dropdown can be used to change the sort direction from Descending to Ascending.
123 123  
124 -* None: No sorting.
125 -* Availability Status: Sorts by the current Status set on the User. See Presence for more information.
126 -* Call Status: Sorts by the User's Account call status.
127 -* Caller ID (Name): Sorts by the User's Account call Caller ID name.
128 -* Caller ID (Number): Sorts by the User's Account call Caller ID number.
129 -* Login: Sorts by the User's iSymphony login status.
130 -* Name: Sorts by the User's display name.
131 -* Talk Time: Sorts by the Users Account Call time.
135 +* **None**: No sorting.
136 +* **Availability** **Status**: Sorts by the current status set on the user. See [[doc:Presence Management]] for more information.
137 +* **Call Status**: Sorts by the user's account call status.
138 +* **Caller ID (Name)**: Sorts by the user's account call caller ID name.
139 +* **Caller ID (Number)**: Sorts by the user's account call caller ID number.
140 +* **Login**: Sorts by the user's iSymphony login status.
141 +* **Name**: Sorts by the user's display name.
142 +* **Talk Time**: Sorts by the users account call time.
132 132  
133 133  === Filtering ===
134 134  
135 -You can utilize the **Search** field in the Sort and Filter bar to search for specific Users and Accounts. The text entered in the **Search** field will match on the following.
146 +You can utilize the **Search** field in the Sort and Filter bar to search for specific users and accounts. The text entered in the **Search** field will match on the following.
136 136  
137 137  * User Display name.
138 138  * Account Display name.
139 139  * Account number.
140 140  
141 -You can also select an Extension Group from the dropdown on the right corner of the Sort and Filter bar. This will only show Users and Accounts for Extensions that are in the selected Extension Group. See Extension Groups for more information.
152 +You can also select an Extension Group from the dropdown on the right corner of the Sort and Filter bar. This will only show users and accounts for extensions that are in the selected extension group. See [[doc:Extension Groups]] for more information.
142 142  
143 143  {{info}}
144 -It is possible to filter out specific extensions on a User to the point where the Account List on a User box does not list all Accounts for that User. For example, if a User has Extension 100 and Extension 200 as Accounts and you enter "100" in the **Search** field the User box will show in the User list but he Account list in the User box will only show Extension 100 and not 200.
155 +It is possible to filter out specific extensions on a user to the point where the account List does not list all accounts for that user. For example, if a user has extension 100 and extension 200 as accounts and you enter "100" in the **Search** field, the user will show up in the User list, but he account list will only show extension 100 and not 200.
145 145  {{/info}}
146 146  
147 147  = =
148 148  
149 -{{id name="Accounts"/}}AccountsJust like in the [[doc:My Stream Widget]] the User boxes in the Users Widget will display information about all the specified User's Accounts.
160 +{{id name="Accounts"/}}AccountsJust like in the [[doc:My Stream Widget]] the user display items will display information about all the specified user's accounts.
150 150  
151 151  === Selecting The Active Account ===
152 152  
153 -The selected Account on a User box determines what Account the action buttons of the User box and drag and drop actions will effect. For example, if I select the User's Extension 100 Account and a call is dropped on the User box the call will be transferred to Extension 100. You can select the active Account by clicking on the header, where the User name is displayed, which will open a drop down menu of all available Accounts for you to select from.
164 +The selected account on a user determines what account the action buttons of the user and drag and drop actions will effect. For example, if I select the User's extension 100 account and a call is dropped on the user the call will be transferred to extension 100. You can select the active account by clicking on the header, where the user name is displayed in Box View, or the user account cell in List View, which will open a drop down menu of all available Accounts for you to select from.
154 154  
155 155  {{info}}
156 -Unlike the [[doc:My Stream Widget]] the selected Account will not effect what calls are displayed for that User. All calls for all Accounts on that User will be displayed at all times.
167 +Unlike the [[doc:My Stream Widget]] the selected account will not effect what calls are displayed for that user. All calls for all accounts on that user will be displayed at all times.
157 157  {{/info}}
158 158  
159 159  === The "User" Account ===
160 160  
161 -All Users will have one Account labeled **User** in the Account list. This Account is the default selection for all User boxes and will allow you to perform actions on whatever Account is currently selected as the User's Default Account. See the **Default Account Selection** section on the [[doc:My Stream Widget]] page for more information.
172 +All users will have one account labeled **User** in the account list. This account is the default selection for all user display items and will allow you to perform actions on whatever account is currently selected as the user's Default Account. See the **Default Account Selection** section on the [[doc:My Stream Widget]] page for more information.
162 162  
163 163  === Drag From Accounts ===
164 164  
165 -Users can drag Extension Accounts from the User box to the following destinations in order to originate calls from the dragged Account to the dropped destination. The Account that is currently selected in the User box will determine which Account is dragged to perform the origination.
176 +Users can drag extensions and accounts from the User to the following destinations in order to originate calls from the dragged account to the dropped destination. The account that is currently selected on the user will determine which account is dragged to perform the origination.
166 166  
167 167  {{info}}
168 -The location where you drag from in the User box will determine what object is dragged.
179 +The location where you drag from in the user box will determine what object is dragged.
169 169  
170 -* Drag from the User box header: Will drag the Account for origination. The drag image will be that of the entire User box.
171 -* Drag from non-header areas in the User box: Will drag the call that the User is on for transferring. The drag image will be the caller id of the call only.
181 +* **Drag from the user box header**: Will drag the account for origination. The drag image will be that of the entire user box.
182 +* **Drag from non-header areas in the user box**: Will drag the call that the user is on for transferring. The drag image will be the caller id of the call only.
183 +
184 +When dragging from the List View, the users current state will determine what is dragged.
185 +
186 +* **Drag while the user is not on a call**: Will drag the account for origination.
187 +* **Drag while the user is on a call**: Will drag the call that the user is on for transferring.
172 172  {{/info}}
173 173  
174 174  * Users
... ... @@ -179,9 +179,9 @@
179 179  
180 180  === Drag To Accounts ===
181 181  
182 -Users can drop Accounts from the other User boxes or the [[doc:My Stream Widget]] on Accounts in the User box in order to perform an origination from the Account that was dropped to the Account that was dropped on. The Account that is currently selected in the User box will determine which Account is the destination Account for the origination.
198 +Users can drop accounts from the other users or the [[doc:My Stream Widget]] on accounts in the user in order to perform an origination from the account that was dropped to the account that was dropped on. The account that is currently selected in the on the user will determine which account is the destination account for the origination.
183 183  
184 -Users can drop calls from the following locations on Accounts in the User box in order to transfer that call to the Account that was dropped on. The Account that is currently selected in the User box will determine which Account is the destination Account for the transfer.
200 +Users can drop calls from the following locations on accounts on the user in order to transfer that call to the account that was dropped on. The account that is currently selected on the user box will determine which account is the destination account for the transfer.
185 185  
186 186  * Users
187 187  * Queues
... ... @@ -189,32 +189,32 @@
189 189  * Conference Rooms
190 190  
191 191  {{info}}
192 -During a drag to a User box you can hover over the header in the User box to open the Account list. From here you can drop on a specific Account in the list in order to perform an origination or transfer to that Account without having to select it before hand.
208 +During a drag to a user you can hover over the header in the user box, or the currently selected user account cell in List View , to open the account list. From here you can drop on a specific account in the list in order to perform an origination or transfer to that account without having to select it before hand.
193 193  {{/info}}
194 194  
195 195  === Account Actions ===
196 196  
197 -Several buttons will appear on the User box that will allow you to perform actions on the currently selected Account.
213 +Several buttons will appear on a user that will allow you to perform actions on the currently selected account.
198 198  
199 -* Agent: Allows you to manage this Account's agent login along with pause state and penalty.
200 -* DND: Allows you to toggle this Account's DND status.
201 -* Voicemail: Allows you to originate and transfer calls directly to this Account's voicemail box.
202 -** If clicked a call will be originated to the Account's voicemail box using your selected Default Account.
203 -** If an Account is dropped on the button a call will be originated from the dropped Account to the Account's voicemail box.
204 -** If a call is dropped on the button the call will be transferred directly to the Account's voicemail box.
215 +* **Agent**: Allows you to manage this account's agent login along with pause state and penalty.
216 +* **DND**: Allows you to toggle this account's DND status.
217 +* **Voicemail**: Allows you to originate and transfer calls directly to this account's voicemail box.
218 +** If clicked a call will be originated to the account's voicemail box using your selected Default Account.
219 +** If an Account is dropped on the button a call will be originated from the dropped account to the account's voicemail box.
220 +** If a call is dropped on the button the call will be transferred directly to the account's voicemail box.
205 205  ** Actions using the voicemail button will not ring the extension.
206 206  
207 207  = Calls =
208 208  
209 -The User box will display all active calls for the User's Accounts and allow you to manage those calls.
225 +Users will display all active calls for the user's accounts and allow you to manage those calls.
210 210  
211 211  === Selecting The Active Call ===
212 212  
213 -The User box will only show one call at a time and allow you to manage that call. There may be a case where a user is on multiple calls across one or more Accounts. If the User has more than one active call **up** and **down** arrows will appear to the right of the caller ID section in the User box which will allow you to select the current active call. The currently selected call will specify which call the User box call actions and drags will be performed on.
229 +Box View will only show one call at a time and allow you to manage that call. There may be a case where a user is on multiple calls across one or more accounts. If the User has more than one active call **up** and **down** arrows will appear to the right of the caller ID section in the User box which will allow you to select the current active call. The currently selected call will specify which call the user box call actions and drags will be performed on. In List View the user row will only show one call at a time, and allow you to manage that call. To manage other calls on the user, you can use the expand/collapse button on the user row to show a list of each individual call the user is on, and allow you to manage each call individually.
214 214  
215 215  === Dragging Calls ===
216 216  
217 -Users can drag calls from the User boxes to the following locations in order to transfer that call to the destination.
233 +Users can drag calls from users to the following locations in order to transfer that call to the destination.
218 218  
219 219  * Users (can utilize the Default Account, See **The "User" Account** section above and [[y Stream Widget>>doc:My Stream Widget]] for more information)
220 220  * User Extensions
... ... @@ -226,26 +226,30 @@
226 226  
227 227  === Call Actions ===
228 228  
229 -Several buttons will appear on the User box that will allow you to perform actions on the currently selected Call. If there are no calls for the User no call action buttons will be visible on the User box.
245 +Several buttons will appear on the User that will allow you to perform actions on the currently selected call. If there are no calls for the User no call action buttons will be visible on the User.
230 230  
231 -* Record: Toggle on demand recording of this call on and off.
232 -* Barge: Allows users to barge in on this call. See [[doc:My Stream Widget]] for more information on barge types.
247 +* **Record**: Toggle on demand recording of this call on and off.
248 +* **Barge:** Allows users to barge in on this call. See [[doc:My Stream Widget]] for more information on barge types.
233 233  
234 234  = Presence =
235 235  
236 -Users can view and manage other Users presence from a User box. See Presence for more information.
252 +Users can view and manage other users presence in the Users Widget. See [[doc:Presence Management]] for more information.
237 237  
238 238  = Settings =
239 239  
240 240  Settings for the Users Widget can be access by clicking the cog icon in the top right hand corner of the Users Widget.
241 241  
258 +(% class="wrapped" %)
242 242  |(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %)
243 243  (((
244 244  **User Box Width:**
245 245  )))|(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %)
246 246  (((
247 -Allows you to specify the width of the user boxes in pixels.
264 +Allows you to specify the width of the user boxes in pixels. (This option will not be available if List View is selected)
248 248  )))
266 +
267 +(% class="auto-cursor-target" %)
268 +\\
249 249  {{/layout-cell}}
250 250  {{/layout-section}}
251 251  {{/layout}}
listview.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.XWikiGuest
Size
... ... @@ -1,0 +1,1 @@
1 +9.9 KB
Content
user-box-view-off.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.XWikiGuest
Size
... ... @@ -1,0 +1,1 @@
1 +134 bytes
Content
user-list-view-off.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.XWikiGuest
Size
... ... @@ -1,0 +1,1 @@
1 +161 bytes
Content
user_widget.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.XWikiGuest
Size
... ... @@ -1,0 +1,1 @@
1 +41.5 KB
Content