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Agent Login Event

Last modified by michaely on 2021/09/10 23:34
Warning

This page is currently being written. Although the information below is probably accurate, it may not be complete or may have errors.

Information

The information on this page applies to iSymphony 3.2+.

Warning

This event will only be fired for agents in queues that are enabled, and are related to an extension that is bound to a licensed/full user.

Description

The agent login event signifies that an agent has logged into a queue.

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JSON Representation

{
 "type": "agentLogin",
 "time": 1436898801706,
 "coreServerId": "e5c01703-3c6d-429a-8712-66c826064e65",
 "agentId": "b82ecd05-a6d0-49a3-a4b6-2ab0816d2278",
 "agent": "Michael Y",
 "state": "NOT_INUSE",
 "queueId": "d84b6349-099b-48c5-bc8c-2aecd5de2b45",
 "queue": "IncomingQ",
 "extensionId": "d72ac658-cd19-4c88-9cf8-2e7bdcf222b5",
 "extensionNumber": "100",
 "userId": "e7577c7b-5d58-46a5-a834-386f52401c19",
 "username": "4224"
}

Property

Type

Description

agentId

String

The id of the agent that logged into the queue.

agent

String

The display name of the agent that logged into the queue.

state

String

The device state of the agent.

queueId

String

The id of the queue the agent logged into.

queue

String

The display name of the queue the agent logged into.

extensionId

String

The id of the extension related to the agent.

extensionNumber

String

The extension number of the extension related to the agent.

userId

String

The id of the user related to the agent.

username

String

The username of the user related to the agent.