Wiki source code of DND state not reporting correctly when using a FreePBX based phone system
Version 19.1 by Sean Hetherington on 2014/04/15 09:58
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| author | version | line-number | content |
|---|---|---|---|
| 1 | ====== On this page ====== | ||
| 2 | |||
| 3 | |||
| 4 | |||
| 5 | {{toc maxLevel="2"/}} | ||
| 6 | |||
| 7 | == Symptoms == | ||
| 8 | |||
| 9 | When setting DND state on an extension via the panel or feature code the panel does not reflect the proper DND state. | ||
| 10 | |||
| 11 | == Cause == | ||
| 12 | |||
| 13 | In order for iSymphony to detect DND state DND device state hints must be enabled. | ||
| 14 | |||
| 15 | == Resolution == | ||
| 16 | |||
| 17 | Turn on custom device state hints in FreePBX: | ||
| 18 | |||
| 19 | 1. Log into FreePBX | ||
| 20 | 1. Navigate to Settings->Advance Settings | ||
| 21 | 1. Locate the setting **Enable Custom Device States** | ||
| 22 | 1. Set the value to True. | ||
| 23 | 1. Click the green checkbox next to the setting. | ||
| 24 | 1. Select **Apply Config** at the top of the screen. | ||
| 25 | |||
| 26 | == Related Content == | ||
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| 28 | {{expand title="Expand to see related content"}} | ||
| 29 | {{unmigrated-inline-wiki-markup atlassian-macro-output-type="BLOCK"}} | ||
| 30 | {dynamiccontentbylabel:showLabels=false|showSpace=false} | ||
| 31 | {{/unmigrated-inline-wiki-markup}} | ||
| 32 | {{/expand}} |