Wiki source code of Hold, Park, and Transfer to Voicemail or Conference Room drop calls
Version 35.1 by michaely on 2012/03/14 09:51
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| 1 | ====== On this page ====== | ||
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| 5 | {{toc maxLevel="5"/}} | ||
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| 7 | == Symptoms == | ||
| 8 | |||
| 9 | When any of the following actions is performed the call is dropped form the system: | ||
| 10 | |||
| 11 | * Place a call on hold | ||
| 12 | * Park a call | ||
| 13 | * Transfer a call to Voicemail | ||
| 14 | * Listen to voicemail | ||
| 15 | * Transfer or Originate to Conference Room | ||
| 16 | |||
| 17 | == Cause == | ||
| 18 | |||
| 19 | These issues are caused when custom dialplan entries, that are required by iSymphony do not exist in the dialplan. | ||
| 20 | |||
| 21 | == Resolution == | ||
| 22 | |||
| 23 | The dial plan entries are added to the dial plan in two different ways: | ||
| 24 | |||
| 25 | * If you are using a FreePBX based system you should rely on the iSymphony FreePBX Module to add the entries for you. Refer to the [[doc:ISYMDOCS.FreePBX, Elastix and Trixbox Installation]] instructions to see how to install the module. | ||
| 26 | * If you are not using a FreePBX system or you cannot use the FreePBX module for some reason you will have to add the dial plan entries manually. Refer to the [[doc:ISYMDOCS.Asterisk Server (Vanilla) Installation]] instructions on how to include the entries in the dial plan. | ||
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| 28 | == Related Content == | ||
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| 30 | {{expand title="Expand to see related content"}} | ||
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| 33 | {{/unmigrated-inline-wiki-markup}} | ||
| 34 | {{/expand}} |