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Version 47.1 by michaely on 2012/07/11 08:29
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7 == Symptoms ==
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9 When any of the following actions is performed the call is dropped from the system:
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11 * Place a call on hold
12 * Park a call
13 * Transfer a call to Voicemail
14 * Listen to voicemail
15 * Transfer or Originate to Conference Room
16 * Barge
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18 == Cause ==
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20 These issues are caused when custom dialplan entries, that are required by iSymphony do not exist in the dialplan.
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22 == Resolution ==
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24 The dial plan entries are added to the dial plan in two different ways:
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26 * If you are using a FreePBX based system you should rely on the iSymphony FreePBX Module to add the entries for you. Verify that you are running the latest version of the FreePBX module and that it is installed and activated in the FreePBX Module Admin section. Refer to the [[doc:ISYMDOCS.FreePBX, Elastix and Trixbox Installation]] instructions to see how to install the module. You may have to reload FreePBX to get the contexts to write to the dial plan. You can verify if the contexts exist by searching for contexts starting with "c-x" in the **/etc/asterisk/extensions_additional.conf** file.
27 * If you are not using a FreePBX system or you cannot use the FreePBX module for some reason you will have to add the dial plan entries manually. Refer to the [[doc:ISYMDOCS.Asterisk Server (Vanilla) Installation]] instructions on how to include the entries in the dial plan.
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29 == Related Content ==
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31 {{expand title="Expand to see related content"}}
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