Message waiting light does not update when voicemail is managed through iSymphony

On this page

• • • • • • On this page
  • Symptoms
  • Cause
  • Resolution
    • • • FreePBX: 
        • Vanilla Asterisk:
  • Related Content

Symptoms

If messages are deleted, marked as read or unread the Message Waiting Indicator light on the phone does not update properly.

Cause

iSymphony utilizes direct file system modifications in order to manage voicemail due to the lack of support for this type of managment via the AMI. Asterisk must be configured to poll the voicemail directory in order to update the MWI on the phones.

Resolution

FreePBX: 

1. Navigate to Settings->Voicemail Admin 
2. Set pollmailboxes = yes 
3. Set pollfreq = <number of seconds you wish to poll for updates>
   
4. Reload FreePBX

Vanilla Asterisk:

1. Open /etc/asterisk/voicemail.conf 

2. Add the following to the [general] section:

   pollmailboxes = yes
   pollfreq = <number of seconds you wish to poll for updates>

3. Save voicemail.conf

4. Issue the following command on the server CLI to apply the changes

   asterisk -rx "core reload"

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