Wiki source code of Implementation of New Features Policy
Last modified by Scott Gagan on 2021/09/10 22:40
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| 1 | === Summary === | ||
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| 3 | * We encourage our customers to let us know which features they would like to see. | ||
| 4 | * We do not publish roadmaps. | ||
| 5 | * Product Managers continually analyze customer feedback. | ||
| 6 | * We schedule features based on a variety of factors. | ||
| 7 | * Our i9 Technologies [[doc:iSymphony Knowledge Base.iSymphony Support Offerings.Bug Fixing Policy.WebHome]] is distinct from our Feature Request process. | ||
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| 9 | === How to Track what Features are Being Implemented === | ||
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| 11 | We maintain roadmaps for more distant releases internally, but because these roadmaps are often pre-empted by changing customer demands, we do not publish them. | ||
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| 13 | === How i9 Technologies Chooses What to Implement === | ||
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| 15 | In every [[major release>>doc:iSymphony Knowledge Base.Versioning of Releases.WebHome]] we //aim// to implement highly requested features, but it is not the only determining factor. Other factors include: | ||
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| 17 | * **Direct feedback** from face to face meetings with customers, and through our support and sales channels. | ||
| 18 | * **Availability of staff** to implement features. | ||
| 19 | * **Impact** of the proposed changes on the application and its underlying architecture. | ||
| 20 | * How **well defined** the requested feature is (some issues gain in popularity rapidly, allowing little time to plan their implementation). | ||
| 21 | * Our long-term **strategic vision** for the product. | ||
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| 23 | === How to Contribute to Feature Development === | ||
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| 25 | **Influencing i9 Technologies' release cycle** | ||
| 26 | We encourage our customers to voice feature requests. Please send us feature requests. | ||
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| 28 | **Extending i9 Technologies Products** | ||
| 29 | i9 Technologies products have powerful and flexible extension APIs. If you would like to see a particular feature implemented, it may be possible to develop the feature as a plugin. Documentation regarding the plugin APIs is available in the PHP API file which is available in the [[Downloads>>url:http://www.getisymphony.com/download/||shape="rect"]] section. | ||
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| 31 | If you require significant customizations, you may wish to get in touch with us to discuss the specifics. |