Wiki source code of Parked Call Alert Settings
Last modified by Scott Gagan on 2021/09/10 22:35
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| 1 | Parked call alerts allow users to recive popups and audible chimes when a call is parked, a note is set on a parked call and if a parked call has been on hold for a specified amount of time. The alert configuration can be accessed by going to **Tools->Preferences->Parked Call Alerts**. See [[doc:iSymphony 2\.8 Documentation.iSymphony User's Guide.Working with the Windows.Parked Calls.WebHome]] for information on how to enable and disable alerts. | ||
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| 3 | == Parked Call Alert == | ||
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| 5 | Provides an alert when a call enters the parking lot. | ||
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| 7 | * Popup Delay - Specifies the amount of time the popup will remain open. 0 = Leave open | ||
| 8 | * Sound - if checked a sound will play when a call is parked. You can also specify a custom sound file to play by selecting "**...**". If no file is specified the default sound will be used. | ||
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| 10 | == Parked Call Note Alert == | ||
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| 12 | Provides an alert when a note is set on a parked call. | ||
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| 14 | * Popup Delay - Specifies the amount of time the popup will remain open. 0 = Leave open | ||
| 15 | * Sound - if checked a sound will play when a note is set on a parked call. You can also specify a custom sound file to play by selecting "**...**". If no file is specified the default sound will be used. | ||
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| 17 | == Parked Call Hold Time Alert == | ||
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| 19 | Provides an alert when a parked call has been on hold for more than a specified amount of time. | ||
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| 21 | * Interval - The interval in seconds a parked call hold time alert will be triggered. For Example if this value is set to 60 seconds an alert will be issued when a parked call has been parked for 1 minutes then 2 minutes then 3 minutes ect. | ||
| 22 | * Popup Delay - Specifies the amount of time the popup will remain open. 0 = Leave open | ||
| 23 | * Sound - if checked a sound will play when the interval hold time has been met on a parked call. You can also specify a custom sound file to play by selecting "**...**". If no file is specified the default sound will be used. |