Call Transfer Permissions
The following is a list of the call transfer permissions. These permission specify which areas users can transfer calls from, along with what destinations they can transfer calls to.
Key | Applies To | Description |
|---|---|---|
extensionTransferTo | Extensions, Users, User Groups | Controls whether a user is allowed to transfer a call to another extension through the interface. Note that iSymphony cannot control calls transferred through the phone itself. |
extensionTransferFrom | Extensions, Users, User Groups | Controls whether a user is allowed to transfer a call away (steal) from an extension. |
cellPhoneTransferTo | Users, User Groups | Controls whether a user is allowed to transfer a call to a pre-defined external number (cell phone). |
cellPhoneTransferFrom | Users, User Groups | Controls whether a user is allowed to transfer a call away (steal) from an external number (cell phone). |
parkingLotTransferTo | Parking Lots | Controls whether a user is allowed to transfer a call to a parking lot (park a call). |
parkingLotTransferFrom | Parking Lots | Controls whether a user is allowed to transfer a call away from a parking lot (unpark a call). |
confRoomTransferTo | Conference Rooms | Controls whether a user is allowed to transfer a call to a conference room. |
confRoomTransferFrom | Conference Rooms | Controls whether a user is allowed to transfer a call out of a conference room. |
queueTransferTo | Queues | Controls whether a user is allowed to transfer a call into a queue. |
queueTransferFrom | Queues | Controls whether a user is allowed to transfer a call directly from a queue. Note that doing so may cause inconsistent statistics reporting. |