Wiki source code of Call Transfer Permissions

Last modified by michaely on 2021/09/09 20:55
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1 The following is a list of the call transfer permissions. These permission specify which areas users can transfer calls from, along with what destinations they can transfer calls to.
2
3 {{info}}
4 iSymphony cannot control transfers made through the phone itself.
5 {{/info}}
6
7 {{info}}
8 When transferring calls to or from users in the Users Widget, the Extension that will be checked for permission depends on the currently selected extension account in the User Box. If the selection is set to the user account, the user's chosen default extension will be checked. This includes transfers made directly to a user's voicemail box. See [[doc:ISYMDOCS.Users Widget]] for more information on account selection management.
9 {{/info}}
10
11 |=(((
12 Name
13 )))|=(% colspan="1" %)(% colspan="1" %)
14 (((
15 Applies To
16 )))|=(((
17 Description
18 )))
19 |(% colspan="1" %)(% colspan="1" %)
20 (((
21 Transfer to an Extension
22 )))|(% colspan="1" %)(% colspan="1" %)
23 (((
24 Extensions, Users, User Groups
25 )))|(% colspan="1" %)(% colspan="1" %)
26 (((
27 Controls whether a user is allowed to transfer a call to another extension through the interface.
28
29 ==== Affects ====
30
31 * The visibility of the Transfer action button. If The user does not have permission to transfer to any destination, the Transfer action button will be hidden.
32 * The visibility of the extension, in the **Destination** list of the Transfer action dialog.
33 * The ability to perform a drag and drop call transfer, to a user in the Users Widget.
34 * The ability to perform a drag and drop call transfer, to an extension in the My Stream Widget.
35 * The ability to perform a drag and drop call transfer, to an agent extension in the Queue Widget.
36 )))
37 |(% colspan="1" %)(% colspan="1" %)
38 (((
39 Transfer from an Extension
40 )))|(% colspan="1" %)(% colspan="1" %)
41 (((
42 Extensions, Users, User Groups
43 )))|(% colspan="1" %)(% colspan="1" %)
44 (((
45 Controls whether a user is allowed to transfer a call away (steal) from an extension.
46
47 ==== Affects ====
48
49 * The visibility of the Transfer action button. If the user does not have permission to transfer from any of their extensions, or external numbers, the Transfer action button will be hidden.
50 * The visibility of the extension's calls, in the **Call** list of the Transfer action dialog.
51 * The visibility of the Park action button. If the user does not have permission to transfer from any of their extensions, or external numbers, the Park action button will be hidden.
52 * The visibility of the extension's calls, in the **Call** list of the Park action dialog.
53 * The ability to perform a drag and drop call transfer, from a user in the Users Widget.
54 * The ability to perform a drag and drop call transfer, from an extension in the My Stream Widget.
55 * The ability to perform a drag and drop call transfer, from an agent extension in the Queue Widget.
56 )))
57 |(% colspan="1" %)(% colspan="1" %)
58 (((
59 Transfer to a Cell Phone
60 )))|(% colspan="1" %)(% colspan="1" %)
61 (((
62 Users, User Groups
63 )))|(% colspan="1" %)(% colspan="1" %)
64 (((
65 Controls whether a user is allowed to transfer a call to a pre-defined external number (cell phone).
66
67 ==== Affects ====
68
69 * The visibility of the Transfer action button. If The user does not have permission to transfer to any destination, the Transfer action button will be hidden.
70 * The visibility of the user's external numbers, in the **Destination** list of the Transfer action dialog.
71 * The ability to perform a drag and drop call transfer, to a user's external number in the Users Widget.
72 * The ability to perform a drag and drop call transfer, to an external number in the My Stream Widget.
73 )))
74 |(% colspan="1" %)(% colspan="1" %)
75 (((
76 Transfer from a Cell Phone
77 )))|(% colspan="1" %)(% colspan="1" %)
78 (((
79 Users, User Groups
80 )))|(% colspan="1" %)(% colspan="1" %)
81 (((
82 Controls whether a user is allowed to transfer a call away (steal) from an external number (cell phone).
83
84 ==== Affects ====
85
86 * The visibility of the Transfer action button. If the user does not have permission to transfer from any of their extensions, or external numbers, the Transfer action button will be hidden.
87 * The visibility of the user's external number calls, in the **Call** list of the Transfer action dialog.
88 * The ability to perform a drag and drop call transfer, from a user's external number in the Users Widget.
89 * The ability to perform a drag and drop call transfer, from a user's external number in the My Stream Widget.
90 )))
91 |(% colspan="1" %)(% colspan="1" %)
92 (((
93 Transfer to a Parking Lot
94 )))|(% colspan="1" %)(% colspan="1" %)
95 (((
96 Parking Lots
97 )))|(% colspan="1" %)(% colspan="1" %)
98 (((
99 Controls whether a user is allowed to transfer a call to a parking lot (park a call).
100
101 ==== Affects ====
102
103 * The visibility of the Park action button. If The user does not have permission to transfer to any parking lot, the Park action button will be hidden.
104 * The visibility of the parking lot, in the **Parking Lot** list of the Park action dialog.
105 * The ability to perform a drag and drop call transfer, to a Parking Lot Widget.
106 )))
107 |(% colspan="1" %)(% colspan="1" %)
108 (((
109 Transfer from a Parking Lot
110 )))|(% colspan="1" %)(% colspan="1" %)
111 (((
112 Parking Lots
113 )))|(% colspan="1" %)(% colspan="1" %)
114 (((
115 Controls whether a user is allowed to transfer a call away from a parking lot (unpark a call).
116
117 ==== Affects ====
118
119 * The ability to perform a drag and drop call transfer, from a Parking Lot Widget.
120 )))
121 |(% colspan="1" %)(% colspan="1" %)
122 (((
123 Transfer to a Conference Room
124 )))|(% colspan="1" %)(% colspan="1" %)
125 (((
126 Conference Rooms
127 )))|(% colspan="1" %)(% colspan="1" %)
128 (((
129 Controls whether a user is allowed to transfer a call to a conference room.
130
131 ==== Affects ====
132
133 * The visibility of the Transfer action button. If The user does not have permission to transfer to any destination, the Transfer action button will be hidden.
134 * The visibility of the conference room, in the **Destination** list of the Transfer action dialog.
135 * The ability to perform a drag and drop call transfer, to a Conference Room Widget.
136 )))
137 |(% colspan="1" %)(% colspan="1" %)
138 (((
139 Transfer from a Conference Room
140 )))|(% colspan="1" %)(% colspan="1" %)
141 (((
142 Conference Rooms
143 )))|(% colspan="1" %)(% colspan="1" %)
144 (((
145 Controls whether a user is allowed to transfer a call out of a conference room.
146
147 ==== Affects ====
148
149 * The ability to perform a drag and drop call transfer, from a Conference Room Widget.
150 )))
151 |(% colspan="1" %)(% colspan="1" %)
152 (((
153 Transfer to a Queue
154 )))|(% colspan="1" %)(% colspan="1" %)
155 (((
156 Queues
157 )))|(% colspan="1" %)(% colspan="1" %)
158 (((
159 Controls whether a user is allowed to transfer a call into a queue.
160
161 ==== Affects ====
162
163 * The visibility of the Transfer action button. If The user does not have permission to transfer to any destination, the Transfer action button will be hidden.
164 * The visibility of the conference room, in the **Destination** list of the Transfer action dialog.
165 * The ability to perform a drag and drop call transfer, to the call section of a Queue Widget.
166 )))
167 |(% colspan="1" %)(% colspan="1" %)
168 (((
169 Transfer from a Queue
170 )))|(% colspan="1" %)(% colspan="1" %)
171 (((
172 Queues
173 )))|(% colspan="1" %)(% colspan="1" %)
174 (((
175 Controls whether a user is allowed to transfer a call directly from a queue. Note that doing so may cause inconsistent statistics reporting.
176
177 ==== Affects ====
178
179 * The ability to perform a drag and drop call transfer, from the call section of a Queue Widget.
180 )))
181 |(% colspan="1" %)(% colspan="1" %)
182 (((
183 Transfer to a Voicemail Box
184 )))|(% colspan="1" %)(% colspan="1" %)
185 (((
186 Extensions, Users, User Groups
187 )))|(% colspan="1" %)(% colspan="1" %)
188 (((
189 Controls weather a user is allowed to transfer a call to an extension's voicemail box.
190
191 ==== Affects ====
192
193 * The visibility of the voicemail button in the Users Widget. The voicemail button will be hidden if both the **Call an Extensions's Vociemail Box** and **Transfer To an Extension's Voicemail Box** permissions are denied on the extension.
194 )))

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