Changes for page Queue Alarms

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• Page properties (1 modified, 0 added, 0 removed)

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5	5	== Alerts ==
6	6
7	7	== Alert Types ==
8		-
9		-**Calls In Queue**
10		-The number of calls currently in the queue.
11		-**Agents In Queue**
12		-The number of agents currently in the queue.
13		-**Agents On Call**
14		-The number of agents currently on a call.
15		-**Total Calls **
16		-The total number of calls taken for the queue.
17		-**Completed Calls**
18		- The total number of calls completed for the queue.
19		-**Abandoned Calls**
20		- The total number of abandoned calls for the queue.
21		-**Average Hold Time**
22		- The average hold time for calls taken in the queue.
23		-**Average Talk Time**
24		- The average talk time for calls taken in the queue.
25		-**Service Level**
26		-The number of calls that have met the service level.
27		-**Agent Talk Time**
28		- The talk time for an agent on a queue call.
29		-**Agent Calls Taken**
30		-The number of queue calls taken by an agent.
31		-**Call Hold Time**
32		- The time a call has been waiting in the queue.
33		-
34		-
35		-
36		-