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Changes for page Queue Alarms

Last modified by superadmin on 2021/09/09 20:56
From version 11.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import
To version 7.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import

Summary

Details

Page properties
Title
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1 -Queue Alerts
1 +Queue Alarms
Content
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21 21  
22 22  //Screenshot 1: The Queue Alarm Configuration page//
23 23  
24 -== Alerts ==
24 +== Alarms ==
25 25  
26 -New Alarms can be added to the Alarm Configuration by selecting a Alert Type from the drop down list and clicking add Alarm. Each alarm will trigger a visual hint (screenshot 2) in the client's Queue Widget when the value of the Alert Type's target statistic is within the range specified range. If the ranges overlap only one of the matching visual hints will display. The alerts are not , i.e. either one may display
26 +New Alarms can be added to the Alarm Configuration by selecting a Alert Type from the dropdown list and clicking add Alarm. Each alarm will trigger a visual hint (screenshot 2) in the client's [[doc:Queue Widget]] when the value of the Alert Type's target statistic is within the specified range. If any of the ranges overlap only one of the matching visual hints will display. Since Alarms are not ordered it could be any of the overlapping of the Alarm's hints that will be display. We therefor recommend not overlapping the Alarms.
27 27  
28 -Once a alert configuration is saved it can be added to a queue in the[[ queue configuration>>doc:Queues]]
28 +In addition to the visual hint a notification can be shown to the users by checking the notification check box. This will result in a notification in the lower right corner of the client as shown in screenshot 2. Notifications for overlapping ranges are all displayed as they stack on top of each other. Notification will only be visible to users that have the queue widget on their active dashboard.
29 29  
30 -Notification
30 +Once a alert configuration is saved it can be added to a queue in the[[ queue configuration>>doc:Queues]].
31 31  
32 +{{warning title="Overlapping Alarm Configurations"}}
33 +In the same way there is no order for the alarms in a Queue Alarm Configuration there is no order for the Queue Alarm Configurations them selfs. Therefore an Queue Alarm Configurations can override another configuration if they have overlapping alarm definitions that apply to the same user, preventing one of the two configurations from displaying.
34 +{{/warning}}
35 +
36 +
37 +
32 32  === Alert Types ===
33 33  
34 34  **Calls In Queue**
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60 60  
61 61  //Screenshot 2: The Queue widget with the visual hint and notification of the Alert Type Service level visible//
62 62  
63 -=== Queue Alarm limitations ===
64 -
65 -== Priorities ==
66 -
67 67  
68 -
69 -