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Changes for page Queue Alarms

Last modified by superadmin on 2021/09/09 20:56
From version 12.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import
To version 14.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import

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11 11  
12 12  (% style="color: rgb(0,0,0);" %)The target users can be selected through the (% style="color: rgb(0, 0, 0); color: rgb(0, 0, 0)" %)lists(% style="color: rgb(0,0,0);" %) User Group, Include Users and Excluded Users. The configured alerts will appear for all users that are either in one of the selected groups or are explicitly listed in the included users. It goes without saying that users listed in Exclude Users will never be targeted.
13 13  
14 -{{info title="Note"}}
15 -The Queue Alarm Configuration has to still be associated with a [[queue configuration>>doc:Queues]] before its alarms show
16 -{{/info}}
17 -
18 18  
19 19  
20 20  [[image:attach:alert-config.png]]
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27 27  
28 28  Once a alert configuration is saved it can be added to a queue in the[[ queue configuration>>doc:Queues]]
29 29  
30 -=== Alert Types ===
26 +== Alert Types ==
31 31  
32 32  **Calls In Queue**
33 33  The number of calls currently in the queue.
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54 54  **Call Hold Time**
55 55   The time a call has been waiting in the queue.
56 56  
57 -== Priorities ==
58 -
59 59  
60 60  
61 61