Changes for page Queue Alarms

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1		-== (% style="color: rgb(0,0,0);" %)Queue Alarm Configuration(%%) ==
	1	+== (% style="color: rgb(68,105,139);" %)Queue Alarm Configuration(%%) ==
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3	3	[[image:attach:alert-config.png]]
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5		-Once a alert configuration is saved it can be added to a queue in the[[ queue configuration>>doc:Queues]]
6		-
7	7	== Alerts ==
8	8
9	9	== Alert Types ==
10		-
11		-**Calls In Queue**
12		-The number of calls currently in the queue.
13		-**Agents In Queue**
14		-The number of agents currently in the queue.
15		-**Agents On Call**
16		-The number of agents currently on a call.
17		-**Total Calls **
18		-The total number of calls taken for the queue.
19		-**Completed Calls**
20		- The total number of calls completed for the queue.
21		-**Abandoned Calls**
22		- The total number of abandoned calls for the queue.
23		-**Average Hold Time**
24		- The average hold time for calls taken in the queue.
25		-**Average Talk Time**
26		- The average talk time for calls taken in the queue.
27		-**Service Level**
28		-The number of calls that have met the service level.
29		-**Agent Talk Time**
30		- The talk time for an agent on a queue call.
31		-**Agent Calls Taken**
32		-The number of queue calls taken by an agent.
33		-**Call Hold Time**
34		- The time a call has been waiting in the queue.
35		-
36		-
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38		-