Skip to Content

Changes for page Queue Alarms

Last modified by superadmin on 2021/09/09 20:56
From version 14.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import
To version 11.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import

Summary

Details

Page properties
Content
... ... @@ -11,20 +11,26 @@
11 11  
12 12  (% style="color: rgb(0,0,0);" %)The target users can be selected through the (% style="color: rgb(0, 0, 0); color: rgb(0, 0, 0)" %)lists(% style="color: rgb(0,0,0);" %) User Group, Include Users and Excluded Users. The configured alerts will appear for all users that are either in one of the selected groups or are explicitly listed in the included users. It goes without saying that users listed in Exclude Users will never be targeted.
13 13  
14 +{{info title="Note"}}
15 +The Queue Alarm Configuration has to still be associated with a [[queue configuration>>doc:Queues]] before its alarms will be shown in the client
16 +{{/info}}
17 +
14 14  
15 15  
16 16  [[image:attach:alert-config.png]]
17 17  
18 -
22 +//Screenshot 1: The Queue Alarm Configuration page//
19 19  
20 20  == Alerts ==
21 21  
22 -
26 +New Alarms can be added to the Alarm Configuration by selecting a Alert Type from the drop down list and clicking add Alarm. Each alarm will trigger a visual hint (screenshot 2) in the client's Queue Widget when the value of the Alert Type's target statistic is within the range specified range. If the ranges overlap only one of the matching visual hints will display. The alerts are not , i.e. either one may display
23 23  
24 24  Once a alert configuration is saved it can be added to a queue in the[[ queue configuration>>doc:Queues]]
25 25  
26 -== Alert Types ==
30 +Notification
27 27  
32 +=== Alert Types ===
33 +
28 28  **Calls In Queue**
29 29  The number of calls currently in the queue.
30 30  **Agents In Queue**
... ... @@ -50,6 +50,14 @@
50 50  **Call Hold Time**
51 51   The time a call has been waiting in the queue.
52 52  
59 +=== [[image:attach:queue-widget-with-alarm-with-notifcation.png]] ===
60 +
61 +//Screenshot 2: The Queue widget with the visual hint and notification of the Alert Type Service level visible//
62 +
63 +=== Queue Alarm limitations ===
64 +
65 +== Priorities ==
66 +
53 53  
54 54  
55 55