Changes for page Queue Alarms

Last modified by superadmin on 2021/09/09 20:56

From version 15.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import
To version 18.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import

Summary

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Content
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27 27  
28 28  In addition to the visual hint a notification can be shown to the users by checking the notification check box. This will result in a notification in the lower right corner of the client as shown in screenshot 2. Notifications for overlapping ranges are all displayed as they stack on top of each other.
29 29  
30 -Once a alert configuration is saved it can be added to a queue in the[[ queue configuration>>doc:Queues]].
30 +Once a alert configuration is saved it can be added to a queue in the[[ queue configuration>>doc:Queues]]
31 31  
32 -{{warning title="Overlapping Alarm Configurations"}}
33 -In the same way there is no order for the alarms in a Queue Alarm Configuration there is no order for the Queue Alarm Configurations them selfs. Therefore an Queue Alarm Configurations can override another configuration if they have overlapping alarm definitions that apply to the same user, preventing one of the two configurations from displaying.
34 -{{/warning}}
35 -
36 -
37 -
38 38  === Alert Types ===
39 39  
40 40  **Calls In Queue**
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66 66  
67 67  //Screenshot 2: The Queue widget with the visual hint and notification of the Alert Type Service level visible//
68 68  
63 +=== Queue Alarm limitations ===
64 +
65 +== Priorities ==
66 +
69 69  
68 +
69 +