Changes for page Queue Alarms

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• Page properties (1 modified, 0 added, 0 removed)

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Page properties

Content

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5	5	== Alerts ==
6	6
7	7	== Alert Types ==
	8	+
	9	+**Calls In Queue**
	10	+The number of calls currently in the queue.
	11	+**Agents In Queue**
	12	+The number of agents currently in the queue.
	13	+**Agents On Call**
	14	+The number of agents currently on a call.
	15	+**Total Calls **
	16	+The total number of calls taken for the queue.
	17	+**Completed Calls**
	18	+ The total number of calls completed for the queue.
	19	+**Abandoned Calls**
	20	+ The total number of abandoned calls for the queue.
	21	+**Average Hold Time**
	22	+ The average hold time for calls taken in the queue.
	23	+**Average Talk Time**
	24	+ The average talk time for calls taken in the queue.
	25	+**Service Level**
	26	+The number of calls that have met the service level.
	27	+**Agent Talk Time**
	28	+ The talk time for an agent on a queue call.
	29	+**Agent Calls Taken**
	30	+The number of queue calls taken by an agent.
	31	+**Call Hold Time**
	32	+ The time a call has been waiting in the queue.
	33	+
	34	+
	35	+
	36	+