Changes for page Queue Alarms

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1		-== (% style="color: rgb(68,105,139);" %)Queue Alarm Configuration(%%) ==
	1	+== (% style="color: rgb(0,0,0);" %)Queue Alarm Configuration(%%) ==
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	3	+[[image:attach:alert-config.png]]
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	5	+Once a alert configuration is saved it can be added to a queue in the[[ queue configuration>>doc:Queues]]
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3	3	== Alerts ==
4	4
5	5	== Alert Types ==
	10	+
	11	+**Calls In Queue**
	12	+The number of calls currently in the queue.
	13	+**Agents In Queue**
	14	+The number of agents currently in the queue.
	15	+**Agents On Call**
	16	+The number of agents currently on a call.
	17	+**Total Calls **
	18	+The total number of calls taken for the queue.
	19	+**Completed Calls**
	20	+ The total number of calls completed for the queue.
	21	+**Abandoned Calls**
	22	+ The total number of abandoned calls for the queue.
	23	+**Average Hold Time**
	24	+ The average hold time for calls taken in the queue.
	25	+**Average Talk Time**
	26	+ The average talk time for calls taken in the queue.
	27	+**Service Level**
	28	+The number of calls that have met the service level.
	29	+**Agent Talk Time**
	30	+ The talk time for an agent on a queue call.
	31	+**Agent Calls Taken**
	32	+The number of queue calls taken by an agent.
	33	+**Call Hold Time**
	34	+ The time a call has been waiting in the queue.
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