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Changes for page Queue Alarms

Last modified by superadmin on 2021/09/09 20:56
From version 5.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import
To version 10.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import

Summary

Details

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Content
... ... @@ -19,11 +19,11 @@
19 19  
20 20  [[image:attach:alert-config.png]]
21 21  
22 -
22 +//Screenshot 1: The Queue Alarm Configuration page//
23 23  
24 24  == Alerts ==
25 25  
26 -New Alarm can be added to the Alarm Configuration by selecting a Alert Type from the drop down list and clicking add Alarm. Each alarm will trigger a visual hint (screen shot 2) in the client's Queue Widget
26 +New Alarms can be added to the Alarm Configuration by selecting a Alert Type from the drop down list and clicking add Alarm. Each alarm will trigger a visual hint (screen shot 2) in the client's Queue Widget
27 27  
28 28  
29 29  
... ... @@ -35,8 +35,6 @@
35 35  
36 36  Notification
37 37  
38 -=== Queue Alarm limitations ===
39 -
40 40  === Alert Types ===
41 41  
42 42  **Calls In Queue**
... ... @@ -64,6 +64,12 @@
64 64  **Call Hold Time**
65 65   The time a call has been waiting in the queue.
66 66  
65 +=== [[image:attach:queue-widget-with-alarm-with-notifcation.png]] ===
66 +
67 +//Screenshot 2: The Queue widget with the visual hint and notification of the Alert Type Service level visible//
68 +
69 +=== Queue Alarm limitations ===
70 +
67 67  == Priorities ==
68 68  
69 69