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Changes for page Queue Alarms

Last modified by superadmin on 2021/09/09 20:56
From version 5.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import
To version 11.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import

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... ... @@ -19,24 +19,16 @@
19 19  
20 20  [[image:attach:alert-config.png]]
21 21  
22 -
22 +//Screenshot 1: The Queue Alarm Configuration page//
23 23  
24 24  == Alerts ==
25 25  
26 -New Alarm can be added to the Alarm Configuration by selecting a Alert Type from the drop down list and clicking add Alarm. Each alarm will trigger a visual hint (screen shot 2) in the client's Queue Widget
26 +New Alarms can be added to the Alarm Configuration by selecting a Alert Type from the drop down list and clicking add Alarm. Each alarm will trigger a visual hint (screenshot 2) in the client's Queue Widget when the value of the Alert Type's target statistic is within the range specified range. If the ranges overlap only one of the matching visual hints will display. The alerts are not , i.e. either one may display
27 27  
28 -
29 -
30 -ranges
31 -
32 -overlapping ranges
33 -
34 34  Once a alert configuration is saved it can be added to a queue in the[[ queue configuration>>doc:Queues]]
35 35  
36 36  Notification
37 37  
38 -=== Queue Alarm limitations ===
39 -
40 40  === Alert Types ===
41 41  
42 42  **Calls In Queue**
... ... @@ -64,6 +64,12 @@
64 64  **Call Hold Time**
65 65   The time a call has been waiting in the queue.
66 66  
59 +=== [[image:attach:queue-widget-with-alarm-with-notifcation.png]] ===
60 +
61 +//Screenshot 2: The Queue widget with the visual hint and notification of the Alert Type Service level visible//
62 +
63 +=== Queue Alarm limitations ===
64 +
67 67  == Priorities ==
68 68  
69 69