Queues
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The Queues configuration page allows you to configure the ACD Queues that exist on your PBX for management within iSymphony . You can access the Queues configuration page by selecting Phone System->Queues in the Administration Interface.
Queue Properties
Core Settings |
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Name: | The display name of the Queue. |
PBX Settings |
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Queue Identifier: | The identifier of the Queue as specified in queues.conf. Used to track the state of the Queue. |
Extension: | The extension number used to access the Queue. Used to originate and transfer calls to this Queue. |
Context: | The context used to access the Queue. Used to originate and transfer calls to this Queue. |
Permissions
Permissions available for a Queue. See Permissions for more information.
Display: | Allows viewing of this Queue in the client. |
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Login Agent: | Allows logging in Agents into this Queue. |
Originate To: | Allows originating calls to this Queue. |
Set Call Note: | Allows setting of call notes for calls currently in this Queue. |
Transfer From: | Allows transferring of calls that are waiting in this Queue to another location. |
Transfer To: | Allows transferring calls to this Queue. |