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1.1 | 1 | **//On this page~://** |
| 2 | |||
| 3 | |||
| 4 | |||
| 5 | {{toc/}} | ||
| 6 | |||
| 7 | The Queues configuration page allows you to configure the ACD Queues that exist on your PBX for management within iSymphony . You can access the Queues configuration page by selecting **Phone System->Queues** in the Administration Interface. | ||
| 8 | |||
| 9 | = Queue Properties = | ||
| 10 | |||
| 11 | |=((( | ||
| 12 | **__Core Settings__** | ||
| 13 | )))|=((( | ||
| 14 | |||
| 15 | ))) | ||
| 16 | |=((( | ||
| 17 | Name: | ||
| 18 | )))|((( | ||
| 19 | The display name of the Queue. | ||
| 20 | ))) | ||
| 21 | |=((( | ||
| 22 | __PBX Settings__ | ||
| 23 | )))|=((( | ||
| 24 | |||
| 25 | ))) | ||
| 26 | |=(% colspan="1" %)(% colspan="1" %) | ||
| 27 | ((( | ||
| 28 | Queue Identifier: | ||
| 29 | )))|(% colspan="1" %)(% colspan="1" %) | ||
| 30 | ((( | ||
| 31 | The identifier of the Queue as specified in **queues.conf**. Used to track the state of the Queue. | ||
| 32 | ))) | ||
| 33 | |=(% colspan="1" %)(% colspan="1" %) | ||
| 34 | ((( | ||
| 35 | Extension: | ||
| 36 | )))|(% colspan="1" %)(% colspan="1" %) | ||
| 37 | ((( | ||
| 38 | The extension number used to access the Queue. Used to originate and transfer calls to this Queue. | ||
| 39 | ))) | ||
| 40 | |=((( | ||
| 41 | **Context:** | ||
| 42 | )))|((( | ||
| 43 | The context used to access the Queue. Used to originate and transfer calls to this Queue. | ||
| 44 | ))) | ||
| 45 | |||
| 46 | = Permissions = | ||
| 47 | |||
| 48 | Permissions available for a Queue. See [[doc:Permissions]] for more information. | ||
| 49 | |||
| 50 | |=(% colspan="1" %)(% colspan="1" %) | ||
| 51 | ((( | ||
| 52 | (% style="color: rgb(34,34,34);" %)Display: | ||
| 53 | )))|(% colspan="1" %)(% colspan="1" %) | ||
| 54 | ((( | ||
| 55 | Allows viewing of this Queue in the client. | ||
| 56 | ))) | ||
| 57 | |=((( | ||
| 58 | (% style="color: rgb(34,34,34);" %)Login Agent: | ||
| 59 | )))|((( | ||
| 60 | Allows logging in Agents into this Queue. | ||
| 61 | ))) | ||
| 62 | |=((( | ||
| 63 | (% style="color: rgb(34,34,34);" %)Originate To: | ||
| 64 | )))|((( | ||
| 65 | Allows originating calls to this Queue. | ||
| 66 | ))) | ||
| 67 | |=(% colspan="1" %)(% colspan="1" %) | ||
| 68 | ((( | ||
| 69 | (% style="color: rgb(34,34,34);" %)Set Call Note: | ||
| 70 | )))|(% colspan="1" %)(% colspan="1" %) | ||
| 71 | ((( | ||
| 72 | Allows setting of call notes for calls currently in this Queue. | ||
| 73 | ))) | ||
| 74 | |=(% colspan="1" %)(% colspan="1" %) | ||
| 75 | ((( | ||
| 76 | (% style="color: rgb(34,34,34);" %)Transfer From: | ||
| 77 | )))|(% colspan="1" %)(% colspan="1" %) | ||
| 78 | ((( | ||
| 79 | Allows transferring of calls that are waiting in this Queue to another location. | ||
| 80 | ))) | ||
| 81 | |=(% colspan="1" %)(% colspan="1" %) | ||
| 82 | ((( | ||
| 83 | (% style="color: rgb(34,34,34);" %)Transfer To: | ||
| 84 | )))|(% colspan="1" %)(% colspan="1" %) | ||
| 85 | ((( | ||
| 86 | Allows transferring calls to this Queue. | ||
| 87 | ))) |