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| author | version | line-number | content |
|---|---|---|---|
| 1 | **//On this page~://** | ||
| 2 | |||
| 3 | |||
| 4 | |||
| 5 | {{toc/}} | ||
| 6 | |||
| 7 | The Queues configuration page allows you to configure the ACD Queues that exist on your PBX for management within iSymphony . You can access the Queues configuration page by selecting **Phone System->Queues** in the Administration Interface. | ||
| 8 | |||
| 9 | = Queue Properties = | ||
| 10 | |||
| 11 | |=((( | ||
| 12 | **__Core Settings__** | ||
| 13 | )))|=((( | ||
| 14 | |||
| 15 | ))) | ||
| 16 | |=((( | ||
| 17 | Name: | ||
| 18 | )))|((( | ||
| 19 | The display name of the Queue. | ||
| 20 | ))) | ||
| 21 | |=((( | ||
| 22 | __PBX Settings__ | ||
| 23 | )))|=((( | ||
| 24 | |||
| 25 | ))) | ||
| 26 | |=(% colspan="1" %)(% colspan="1" %) | ||
| 27 | ((( | ||
| 28 | Queue Identifier: | ||
| 29 | )))|(% colspan="1" %)(% colspan="1" %) | ||
| 30 | ((( | ||
| 31 | The identifier of the Queue as specified in **queues.conf**. Used to track the state of the Queue. | ||
| 32 | ))) | ||
| 33 | |=(% colspan="1" %)(% colspan="1" %) | ||
| 34 | ((( | ||
| 35 | Extension: | ||
| 36 | )))|(% colspan="1" %)(% colspan="1" %) | ||
| 37 | ((( | ||
| 38 | The extension number used to access the Queue. Used to originate and transfer calls to this Queue. | ||
| 39 | ))) | ||
| 40 | |=((( | ||
| 41 | **Context:** | ||
| 42 | )))|((( | ||
| 43 | The context used to access the Queue. Used to originate and transfer calls to this Queue. | ||
| 44 | ))) |