Queues
Version 3.2 by michelk on 2021/09/09 19:26
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The Queues configuration page allows you to configure the ACD Queues that exist on your PBX for management within iSymphony . You can access the Queues configuration page by selecting Phone System->Queues in the Administration Interface.
Queue Properties
Core Settings |
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Name: | The display name of the Queue. |
PBX Settings |
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Queue Identifier: | The identifier of the Queue as specified in queues.conf. Used to track the state of the Queue. |
Extension: | The extension number used to access the Queue. Used to originate and transfer calls to this Queue. |
Context: | The context used to access the Queue. Used to originate and transfer calls to this Queue. |
Queue Alerts |
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Queue Alerts | The list of associated Queue Alerts for this queue |