Skip to Content

Agent Login Event

Version 2.1 by michaely on 2015/07/14 12:50
Warning
For security reasons, the document is displayed in restricted mode as it is not the current version. There may be differences and errors due to this.
Warning

This page is currently being written. Although the information below is probably accurate, it may not be complete or may have errors.

Information

The information on this page applies to iSymphony 3.2+.

Warning

This event will only be fired for agents in queues that are enabled, and are related to an extension that is bound to a licensed/full user.

Description

The agent login event signifies that an agent has logged into a queue.

On this page:

The [toc] macro is a standalone macro and it cannot be used inline. Click on this message for details.
 

 

JSON Representation

{
 "queueId": "d84b6349-099b-48c5-bc8c-2aecd5de2b45",
 "agentId": "b82ecd05-a6d0-49a3-a4b6-2ab0816d2278",
 "agent": "Michael Y",
 "coreServerId": "e5c01703-3c6d-429a-8712-66c826064e65",
 "extensionNumber": "100",
 "time": 1436898801706,
 "state": "NOT_INUSE",
 "type": "agentLogin",
 "extensionId": "d72ac658-cd19-4c88-9cf8-2e7bdcf222b5",
 "userId": "e7577c7b-5d58-46a5-a834-386f52401c19",
 "queue": "IncomingQ",
 "username": "4224"
}

Property

Type

Description

queueId

String

The id of the queue the agent logged into.

agentId

String

The id of the agent that logged into the queue.

agent

String

The display name of the agent that logged into the queue.

coreServerId

String

The id of the core server that fired this event.

extensionNumber

String

The extension number of the extension related to the agent.

state

String

The device state of the agent.

extensionId

String

The id of the extension related to the agent.

userId

String

The id of the user related to the agent.

queue

String

The display name of the queue the agent logged into.

username

String

The username of the user related to the agent.