Wiki source code of Agent Login Event
Last modified by michaely on 2021/09/10 23:34
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1 | {{layout}} | ||
2 | {{layout-section ac:type="two_right_sidebar"}} | ||
3 | {{layout-cell}} | ||
4 | {{warning}} | ||
5 | This page is currently being written. Although the information below is probably accurate, it may not be complete or may have errors. | ||
6 | {{/warning}} | ||
7 | |||
8 | {{info}} | ||
9 | The information on this page applies to **iSymphony 3.2+**. | ||
10 | {{/info}} | ||
11 | |||
12 | {{note}} | ||
13 | This event will only be fired for agents in queues that are enabled, and are related to an extension that is bound to a licensed/full user. | ||
14 | {{/note}} | ||
15 | |||
16 | = (% style="color: rgb(0,0,0);" %)Description(%%) = | ||
17 | |||
18 | The agent login event signifies that an agent has logged into a queue. | ||
19 | {{/layout-cell}} | ||
20 | |||
21 | {{layout-cell}} | ||
22 | {{panel title="On this page:"}} | ||
23 | |||
24 | |||
25 | {{toc maxLevel="2" indent="1"/}} | ||
26 | {{/panel}} | ||
27 | {{/layout-cell}} | ||
28 | {{/layout-section}} | ||
29 | |||
30 | {{layout-section ac:type="single"}} | ||
31 | {{layout-cell}} | ||
32 | |||
33 | |||
34 | = JSON Representation = | ||
35 | |||
36 | {{code language="js"}} | ||
37 | { | ||
38 | "type": "agentLogin", | ||
39 | "time": 1436898801706, | ||
40 | "coreServerId": "e5c01703-3c6d-429a-8712-66c826064e65", | ||
41 | "agentId": "b82ecd05-a6d0-49a3-a4b6-2ab0816d2278", | ||
42 | "agent": "Michael Y", | ||
43 | "state": "NOT_INUSE", | ||
44 | "queueId": "d84b6349-099b-48c5-bc8c-2aecd5de2b45", | ||
45 | "queue": "IncomingQ", | ||
46 | "extensionId": "d72ac658-cd19-4c88-9cf8-2e7bdcf222b5", | ||
47 | "extensionNumber": "100", | ||
48 | "userId": "e7577c7b-5d58-46a5-a834-386f52401c19", | ||
49 | "username": "4224" | ||
50 | } | ||
51 | {{/code}} | ||
52 | |||
53 | |=((( | ||
54 | Property | ||
55 | )))|=((( | ||
56 | Type | ||
57 | )))|=((( | ||
58 | Description | ||
59 | ))) | ||
60 | |(% colspan="1" %)(% colspan="1" %) | ||
61 | ((( | ||
62 | agentId | ||
63 | )))|(% colspan="1" %)(% colspan="1" %) | ||
64 | ((( | ||
65 | String | ||
66 | )))|(% colspan="1" %)(% colspan="1" %) | ||
67 | ((( | ||
68 | The id of the agent that logged into the queue. | ||
69 | ))) | ||
70 | |(% colspan="1" %)(% colspan="1" %) | ||
71 | ((( | ||
72 | agent | ||
73 | )))|(% colspan="1" %)(% colspan="1" %) | ||
74 | ((( | ||
75 | String | ||
76 | )))|(% colspan="1" %)(% colspan="1" %) | ||
77 | ((( | ||
78 | The display name of the agent that logged into the queue. | ||
79 | ))) | ||
80 | |(% colspan="1" %)(% colspan="1" %) | ||
81 | ((( | ||
82 | state\\ | ||
83 | )))|(% colspan="1" %)(% colspan="1" %) | ||
84 | ((( | ||
85 | String | ||
86 | )))|(% colspan="1" %)(% colspan="1" %) | ||
87 | ((( | ||
88 | The device state of the agent. | ||
89 | ))) | ||
90 | |(% colspan="1" %)(% colspan="1" %) | ||
91 | ((( | ||
92 | queueId | ||
93 | )))|(% colspan="1" %)(% colspan="1" %) | ||
94 | ((( | ||
95 | String | ||
96 | )))|(% colspan="1" %)(% colspan="1" %) | ||
97 | ((( | ||
98 | The id of the queue the agent logged into. | ||
99 | ))) | ||
100 | |(% colspan="1" %)(% colspan="1" %) | ||
101 | ((( | ||
102 | queue | ||
103 | )))|(% colspan="1" %)(% colspan="1" %) | ||
104 | ((( | ||
105 | String | ||
106 | )))|(% colspan="1" %)(% colspan="1" %) | ||
107 | ((( | ||
108 | The display name of the queue the agent logged into. | ||
109 | ))) | ||
110 | |(% colspan="1" %)(% colspan="1" %) | ||
111 | ((( | ||
112 | extensionId | ||
113 | )))|(% colspan="1" %)(% colspan="1" %) | ||
114 | ((( | ||
115 | String | ||
116 | )))|(% colspan="1" %)(% colspan="1" %) | ||
117 | ((( | ||
118 | The id of the extension related to the agent. | ||
119 | ))) | ||
120 | |(% colspan="1" %)(% colspan="1" %) | ||
121 | ((( | ||
122 | extensionNumber | ||
123 | )))|(% colspan="1" %)(% colspan="1" %) | ||
124 | ((( | ||
125 | String | ||
126 | )))|(% colspan="1" %)(% colspan="1" %) | ||
127 | ((( | ||
128 | The extension number of the extension related to the agent. | ||
129 | ))) | ||
130 | |(% colspan="1" %)(% colspan="1" %) | ||
131 | ((( | ||
132 | userId | ||
133 | )))|(% colspan="1" %)(% colspan="1" %) | ||
134 | ((( | ||
135 | String | ||
136 | )))|(% colspan="1" %)(% colspan="1" %) | ||
137 | ((( | ||
138 | The id of the user related to the agent. | ||
139 | ))) | ||
140 | |(% colspan="1" %)(% colspan="1" %) | ||
141 | ((( | ||
142 | username\\ | ||
143 | )))|(% colspan="1" %)(% colspan="1" %) | ||
144 | ((( | ||
145 | String | ||
146 | )))|(% colspan="1" %)(% colspan="1" %) | ||
147 | ((( | ||
148 | The username of the user related to the agent. | ||
149 | ))) | ||
150 | {{/layout-cell}} | ||
151 | {{/layout-section}} | ||
152 | {{/layout}} |