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Version 37.1 by michaely on 2013/04/10 09:57
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1 ====== On this page ======
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5 {{toc maxLevel="5"/}}
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7 == Symptoms ==
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9 If messages are deleted, marked as read or unread the Message Waiting Light on the phone does not update properly.
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11 == Cause ==
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13 iSymphony utilizes direct file system modifications in order to manage voicemail due to the lack of support for this type of managment via the AMI. Asterisk must be configured to poll the voicemail directory in order to update the MWI on the phones
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15 == Resolution ==
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17 ===== (% style="line-height: 1.4285715;" %)**FreePBX:** (%%) =====
18
19 * Navigate to **Settings->Voicemail Admin**(% style="line-height: 1.4285715;" %)
20 * Set **pollmailboxes = yes**(% style="color: rgb(0,0,0);" %)
21 * (% style="color: rgb(0,0,0);" %)Set **pollfreq = <number of seconds you wish to poll for updates>
22 **
23 * (% style="color: rgb(0,0,0);" %)Reload FreePBX
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25 (% style="color: rgb(0,0,0);" %)**Vanilla Asterisk:**
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27 * Open **/etc/asterisk/voicemail.conf**(% style="color: rgb(0,0,0);" %)
28 * (((
29 (% style="color: rgb(0,0,0);" %)Add the following to the **[general]** section:
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31 {{code}}
32 pollmailboxes = yes
33 pollfreq = <number of seconds you wish to poll for updates>
34 {{/code}}
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36 (% style="color: rgb(0,0,0);" %)
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38 )))
39 * Save **voicemail.conf**
40 * (((
41 Issue the following command on the server CLI to apply the changes
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43 {{code}}
44 asterisk -rx "core reload"
45 {{/code}}
46 )))
47
48 == Related Content ==
49
50 {{expand title="Expand to see related content"}}
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54 {{/expand}}