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Last modified by Sean Hetherington on 2021/09/10 22:40
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1 ====== On this page ======
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5 {{toc maxLevel="5"/}}
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7 == Symptoms ==
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9 When using a Thirdlane PBX call transfers via iSymphony seem to ignore ring time settings and bypasses voicemail failover.
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11 == Cause ==
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13 When transferring via iSymphony the physical channel is transferred leaving the (% style="color: rgb(65,65,65);" %)RINGGROUP_TIMEOUT variable set(%%) on the channel. When the (% style="color: rgb(65,65,65);" %)tl-userexten context is hit it detects the presence of the (% style="color: rgb(65, 65, 65); color: rgb(65, 65, 65)" %)RINGGROUP_TIMEOUT variable and passes the channel to (% style="color: rgb(65, 65, 65); color: rgb(65, 65, 65); color: rgb(65, 65, 65)" %)tl-userexten-rg-base which does not contain the voicemail fail over logic causing the call to simply end.
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15 == Resolution ==
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17 (% style="color: rgb(65,65,65);" %)There are two solutions to the issue.
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19 1. (% style="color: rgb(65, 65, 65); color: rgb(65, 65, 65)" %)Use device based ring groups. Since the variable never gets set the behavior will be exactly what you expected.
20 1. (((
21 (% style="line-height: 1.4285715;" %)Create a custom context that strips the variable first before sending it along.
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23 {{code language="none"}}
24 [from-inside-redir-isymphony]
25 exten => _X.,1,Set(__RINGGROUP_TIMEOUT=)
26 exten => _X.,n,Goto(from-inside-redir,${EXTEN},1)
27 {{/code}}
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30 (% style="color: rgb(65, 65, 65); color: rgb(65, 65, 65)" %)Next set the redirecting context in the iSymphony tenant configuration to "from-inside-redir-isymphony"
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33 )))
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35 See [[http:~~/~~/www.thirdlane.com/forum/isymphony-error-when-forwarding-calls>>url:http://www.thirdlane.com/forum/isymphony-error-when-forwarding-calls||shape="rect"]] for more information
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