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Last modified by michaely on 2021/09/10 22:40
From version 80.1
Change comment: $escapetool.xml($targetDoc.comment)
To version 81.1
edited by michaely
on 2012/11/26 13:32
Change comment: There is no comment for this version

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1 +Java Web Start Launcher has stopped working Java 7 Update 7
Author
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1 -XWiki.XWikiGuest
1 +XWiki.michaely
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1 +en
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1 +====== On this page ======
2 +
3 +
4 +
5 +{{toc maxLevel="5"/}}
6 +
7 +== Symptoms ==
8 +
9 +When installing or launching the iSymphony client from the launch.jnlp file (or from the desktop icon) you get an error message "Java(TM) Web Start Launcher has stopped working":
10 +
11 +[[image:attach:jws_7u7_exception.png]]
12 +
13 +When the problem details are clicked on, you'll see the exception code **"c0000417"**
14 +
15 +[[image:attach:jws_7u7_exception_code.png]]
16 +
17 +== Cause ==
18 +
19 +Java 7 Update 7 appears to have a known issue with the "javaws.exe" executable that causes a crash in the Java Web Start launcher preventing the installation from continuing or full launch to occur.
20 +
21 +== Workaround ==
22 +
23 +{{info}}
24 +This workaround will disable the auto population of the profile location and tenant with FreePBX systems.
25 +{{/info}}
26 +
27 +Open the following file on the server in your preferred editor. Make sure to create a **backup** of the file:
28 +
29 +{{code}}
30 +/opt/isymphony/server/client/launch.jnlp
31 +{{/code}}
32 +
33 +At the top you will see a line that looks like the following:
34 +
35 +{{code}}
36 +<jnlp spec="1.0+" codebase="#CODEBASE#" href="launch.jnlp?location=#WIZARDSERVERLOCATION#&amp;tenant=#WIZARDSERVERTENANT#">
37 +{{/code}}
38 +
39 +Modify it to look like the following and save the file:
40 +
41 +{{code}}
42 +<jnlp spec="1.0+" codebase="#CODEBASE#" href="launch.jnlp">
43 +{{/code}}
44 +
45 +== Resolution ==
46 +
47 +* Upgrade to iSymphony version 2.7.0 rev. 3983 or higher. See the [[doc:ISYMDOCS.iSymphony 2\.7\.0 Release Notes]] for more details.
48 +* Downgrade to Java 6, Update 35 or higher.
49 +* Note that the workaround above may also be considered a fix if you do not require tenant and server auto-population but may need to be applied after any iSymphony server upgrade.
50 +
51 +
52 +
53 +== Related Content ==
54 +
55 +{{expand title="Expand to see related content"}}
56 +{{unmigrated-inline-wiki-markup atlassian-macro-output-type="BLOCK"}}
57 +{dynamiccontentbylabel:showLabels=false|showSpace=false}
58 +{{/unmigrated-inline-wiki-markup}}
59 +{{/expand}}