Wiki source code of Java Web Start Launcher has stopped working Java 7 Update 7
Last modified by michaely on 2021/09/10 22:40
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| author | version | line-number | content |
|---|---|---|---|
| 1 | ====== On this page ====== | ||
| 2 | |||
| 3 | |||
| 4 | |||
| 5 | {{toc maxLevel="5"/}} | ||
| 6 | |||
| 7 | == Symptoms == | ||
| 8 | |||
| 9 | When installing or launching the iSymphony client from the launch.jnlp file (or from the desktop icon) you get an error message "Java(TM) Web Start Launcher has stopped working": | ||
| 10 | |||
| 11 | [[image:attach:jws_7u7_exception.png]] | ||
| 12 | |||
| 13 | When the problem details are clicked on, you'll see the exception code **"c0000417"** | ||
| 14 | |||
| 15 | [[image:attach:jws_7u7_exception_code.png]] | ||
| 16 | |||
| 17 | == Cause == | ||
| 18 | |||
| 19 | Java 7 Update 7 appears to have a known issue with the "javaws.exe" executable that causes a crash in the Java Web Start launcher preventing the installation from continuing or full launch to occur. | ||
| 20 | |||
| 21 | == Workaround == | ||
| 22 | |||
| 23 | {{info}} | ||
| 24 | This workaround will disable the auto population of the profile location and tenant with FreePBX systems. | ||
| 25 | {{/info}} | ||
| 26 | |||
| 27 | Open the following file on the server in your preferred editor. Make sure to create a **backup** of the file: | ||
| 28 | |||
| 29 | {{code}} | ||
| 30 | /opt/isymphony/server/client/launch.jnlp | ||
| 31 | {{/code}} | ||
| 32 | |||
| 33 | At the top you will see a line that looks like the following: | ||
| 34 | |||
| 35 | {{code}} | ||
| 36 | <jnlp spec="1.0+" codebase="#CODEBASE#" href="launch.jnlp?location=#WIZARDSERVERLOCATION#&tenant=#WIZARDSERVERTENANT#"> | ||
| 37 | {{/code}} | ||
| 38 | |||
| 39 | Modify it to look like the following and save the file: | ||
| 40 | |||
| 41 | {{code}} | ||
| 42 | <jnlp spec="1.0+" codebase="#CODEBASE#" href="launch.jnlp"> | ||
| 43 | {{/code}} | ||
| 44 | |||
| 45 | == Resolution == | ||
| 46 | |||
| 47 | * Upgrade to iSymphony version 2.7.0 rev. 3983 or higher. See the [[doc:ISYMDOCS.iSymphony 2\.7\.0 Release Notes]] for more details. | ||
| 48 | * Downgrade to Java 6, Update 35 or higher. | ||
| 49 | * Note that the workaround above may also be considered a fix if you do not require tenant and server auto-population but may need to be applied after any iSymphony server upgrade. | ||
| 50 | |||
| 51 | |||
| 52 | |||
| 53 | == Related Content == | ||
| 54 | |||
| 55 | {{expand title="Expand to see related content"}} | ||
| 56 | {{unmigrated-inline-wiki-markup}} | ||
| 57 | {dynamiccontentbylabel:showLabels=false|showSpace=false} | ||
| 58 | {{/unmigrated-inline-wiki-markup}} | ||
| 59 | {{/expand}} |