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Version 47.1 by michaely on 2012/09/06 13:23
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1 ====== On this page ======
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5 {{toc maxLevel="5"/}}
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7 == Symptoms ==
8
9 When installing or launching the iSymphony client from the launch.jnlp file (or from the desktop icon) you get an error message:
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11 [[image:attach:jws_7u7_exception.png]]
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13 When the problem details are clicked on, you'll see the exception code **"c0000417"**
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15 [[image:attach:jws_7u7_exception_code.png]]
16
17 == Cause ==
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19 Java 7 Update 7 appears to have a known issue with the "javaws.exe" executable that causes a crash in the Java Web Start launcher preventing the installation from continuing or full launch to occur.
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21 == Workaround ==
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23 {{info}}
24 This workaround will disable the auto population of the profile location and tenant with FreePBX systems.
25 {{/info}}
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29 Open the following file on the server in your preferred editor. Make sure to create a **backup** of the file:
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31 {{code}}
32 /opt/isymphony/server/client/launch.jnlp
33 {{/code}}
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35 At the top you will see a line that looks like the following:
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37 {{code}}
38 <jnlp spec="1.0+" codebase="#CODEBASE#" href="launch.jnlp?location=#WIZARDSERVERLOCATION#&amp;tenant=#WIZARDSERVERTENANT#">
39 {{/code}}
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41 Modify it to look like the following and save the file:
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43 {{code}}
44 <jnlp spec="1.0+" codebase="#CODEBASE#" href="launch.jnlp">
45 {{/code}}
46
47 == Resolution ==
48
49 Downgrade to Java 6 Update 35 or higher.
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51 {{info}}
52 We do not recommend any version of Java 7 at the moment due to the current Java Web Start issue and recently discovered exploits in Java 7.
53 {{/info}}
54
55 == Related Content ==
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57 {{expand title="Expand to see related content"}}
58 {{unmigrated-inline-wiki-markup atlassian-macro-output-type="BLOCK"}}
59 {dynamiccontentbylabel:showLabels=false|showSpace=false}
60 {{/unmigrated-inline-wiki-markup}}
61 {{/expand}}