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Version 53.1 by Arthur Heffern on 2012/09/06 11:40
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1 ====== On this page ======
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7 == Symptoms ==
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9 When installing the iSymphony client from the launch.jnlp file (or from the desktop icon) you get an error message:
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11 [[image:attach:jws_7u7_exception.png]]
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13 When the problem details are clicked on, you'll see the exception code **"c0000417"**
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15 [[image:attach:jws_7u7_exception_code.png]]
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17 == Cause ==
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19 Java 7 Update 7 appears to have a known issue with the "javaws.exe" executable that causes a crash in the Java Web Start launcher preventing the installation from continuing or full launch to occur.
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21 == Resolution ==
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23 Downgrade to Java 6 Update 35 or a higher. We do not recommend any version of Java 7 at the moment due to the current Java Web Start issue and recently discovered exploits in Java 7.
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25 == Related Content ==
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27 {{expand title="Expand to see related content"}}
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