A Java Runtime Environment JRE or Java Development Kit JDK must be available in order to run iSymphony
Last modified by Sean Hetherington on 2021/09/10 22:40
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Symptoms
When launching the client you get an error similar to the following
A Java Runtime Environment (JRE) or Java Development Kit (JDK)
must be available in order to run ISymphony. No Java virtual machine
was found after searching the following locations:
C:\Program Files\iSymphony\jre\bin\javaw.exe
javaw.exe in your current PATH
must be available in order to run ISymphony. No Java virtual machine
was found after searching the following locations:
C:\Program Files\iSymphony\jre\bin\javaw.exe
javaw.exe in your current PATH
Cause
This is caused by one of two things:
- Java is not installed on the machine you are attempting to run the client on.
- The architecture(32 bit vs 64 bit) of the iSymphony client does not mach the architecture of the installed JRE(Java)
Resolution
- Install the Sun/Oracle distribution of Java on the client machine.
- Make sure that the architecture of the client you are installing matches that of the JRE(Java) that is installed. This error occurs mainly on Windows 64 bit machines since Windows 64 bit can run both the 64 bit and the 32 bit versions of the JRE(Java). If your are running a 64 bit JRE(Java) use the 64 bit iSymphony client installer. If you are using the 32 bit JRE(Java) use the 32 bit iSymphony client installer.