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Last modified by Scott Gagan on 2021/09/10 22:40
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Symptoms
You get the following error message when you launch the client
Unknown macro: noformat. Click on this message for details.
Cause
This error is thrown when the client detects that it does not have the same revision number as the server it is connecting. The client will then attempt to query the server for the updated client files but if the files do not exist due to the server not going through an upgrade process the error will be thrown.
Resolution
First determine the revision of the iSymphony server.
- On the server type "telnet localhost 50001"
- Type "version"
- Type "exit"
Next download the corresponding client installer from the Downloads Archive that matches the server revision. Uninstall the existing client and install the matching one.