Wiki source code of Timeout Waiting for Response from Command: StatusAction
Last modified by Scott Gagan on 2021/09/10 22:40
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| 1 | ====== On this page ====== | ||
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| 5 | {{toc maxLevel="5"/}} | ||
| 6 | |||
| 7 | == Symptoms == | ||
| 8 | |||
| 9 | The error message below appears in the iSymphonyServer.out.log file: | ||
| 10 | |||
| 11 | {{noformat}} | ||
| 12 | Timeout waiting for response from command: StatusAction | ||
| 13 | {{/noformat}} | ||
| 14 | |||
| 15 | This problem will also prevent the iSymphony server from connecting to the Asterisk server, as in [[doc:iSymphony Knowledge Base.Browse Articles by Page Tree Hierarchy.Error Messages.Not connected to Asterisk Server.WebHome]]. | ||
| 16 | |||
| 17 | == Cause == | ||
| 18 | |||
| 19 | Older versions of Asterisk 1.4 have a bug which causes the Asterisk server to fail to send a response to an iSymphony request for the current state of the phone system when first connecting. This prevents iSymphony from continuing to connect to the Asterisk server. | ||
| 20 | |||
| 21 | == Workaround == | ||
| 22 | |||
| 23 | Restarting the Asterisk server process generally clears the issue within Asterisk, allowing iSymphony to continue operation. | ||
| 24 | |||
| 25 | == Resolution == | ||
| 26 | |||
| 27 | This issue does not occur in Asterisk systems running versions 1.6 and higher. Upgrade Asterisk to one of these versions if possible to completely resolve the problem. | ||
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| 29 | == Related Content == | ||
| 30 | |||
| 31 | {{expand title="Expand to see related content"}} | ||
| 32 | {{unmigrated-inline-wiki-markup}} | ||
| 33 | {dynamiccontentbylabel:showLabels=false|showSpace=false} | ||
| 34 | {{/unmigrated-inline-wiki-markup}} | ||
| 35 | {{/expand}} |