Summary

• We encourage our customers to let us know which features they would like to see. 
• We do not publish roadmaps.
• Product Managers continually analyze customer feedback.
• We schedule features based on a variety of factors.
• Our i9 Technologies Bug Fixing Policy is distinct from our Feature Request process.

How to Track what Features are Being Implemented

We maintain roadmaps for more distant releases internally, but because these roadmaps are often pre-empted by changing customer demands, we do not publish them. 

How i9 Technologies Chooses What to Implement

In every major release we aim to implement highly requested features, but it is not the only determining factor. Other factors include:

• Direct feedback from face to face meetings with customers, and through our support and sales channels.
• Availability of staff to implement features.
• Impact of the proposed changes on the application and its underlying architecture.
• How well defined the requested feature is (some issues gain in popularity rapidly, allowing little time to plan their implementation).
• Our long-term strategic vision for the product.

How to Contribute to Feature Development

Influencing i9 Technologies' release cycle
We encourage our customers to voice feature requests. Please send us feature requests. 

Extending i9 Technologies Products
i9 Technologies products have powerful and flexible extension APIs. If you would like to see a particular feature implemented, it may be possible to develop the feature as a plugin. Documentation regarding the plugin APIs is available in the PHP API file which is available in the Downloads section.

If you require significant customizations, you may wish to get in touch with us to discuss the specifics.