Wiki source code of Patch Policy
Last modified by Scott Gagan on 2021/09/10 22:40
Show last authors
| author | version | line-number | content |
|---|---|---|---|
| 1 | === Patch Policy === | ||
| 2 | |||
| 3 | iSymphony will only provide software patches in extremely unusual circumstances. If a problem has been fixed in a newer release of the product, iSymphony will request that you upgrade your instance to fix the issue. If it is deemed necessary to provide a patch, a patch will be provided for the current release and the last maintenance release of the last major version only. | ||
| 4 | |||
| 5 | Patches are issued under the following conditions: | ||
| 6 | |||
| 7 | * The bug is critical (production application down or major malfunction causing business revenue loss or high numbers of staff unable to perform their normal functions) AND a patch is technically feasible (i.e., it doesn't require a major architectural change) | ||
| 8 | OR | ||
| 9 | * The issue is a security issue, and falls under our [[doc:iSymphony Knowledge Base.iSymphony Support Offerings.Security Patch Policy.WebHome]]. | ||
| 10 | |||
| 11 | iSymphony does not provide patches for non-critical bugs. | ||
| 12 | |||
| 13 | Provided that a patch does not impact the quality or integrity of a product, iSymphony will ensure that patches supplied to customers are added to the next maintenance release. |