Where to Start

If you encounter any problems using or setting up iSymphony, please let us know — we're here to help!

You may want to first search the following:

• the iSymphony Forum, where i9 Technologies staff and iSymphony users can answer your questions.
• the iSymphony Knowledge Base.

If you need further assistance, please raise a support request (see below).

Alternatively, if you feel you have encountered a bug in iSymphony, or wish to request a feature, please submit a ticket.

Raising a Support Request

You can raise a support request via the internet, as described below:

To raise a support request via the Internet

1. Browse to the ticket system; http://www.getisymphony.com/support/
2. Click Submit a Ticket.
3. The support request form is displayed:
   
   • Please provide as much information as possible, including any error messages that are appearing.
4. Once you have submitted your support request, you will receive email updates about its progress. You can also view the status of your support request by visiting the Support System.