Wiki source code of Getting Help

Last modified by Scott Gagan on 2021/09/10 22:40
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1 == Where to Start ==
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3 If you encounter any problems using or setting up iSymphony, please let us know — we're here to help!
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5 You may want to first search the following:
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7 * the [[iSymphony Forum>>url:http://getisymphony.com/forum/||shape="rect"]], where i9 Technologies staff and iSymphony users can answer your questions.
8 * the [[doc:iSymphony Knowledge Base.WebHome]].
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10 If you need further assistance, please raise a support request (see below).
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12 Alternatively, if you feel you have encountered a bug in iSymphony, or wish to request a feature, please [[submit a ticket>>url:http://www.getisymphony.com/support/||shape="rect"]].
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14 == Raising a Support Request ==
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16 You can raise a support request via the internet, as described below:
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18 ==== To raise a support request via the Internet ====
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20 1. Browse to the ticket system; [[http:~~/~~/www.getisymphony.com/support/>>url:http://www.getisymphony.com/support/||shape="rect"]]
21 1. Click [[Submit a Ticket>>url:http://www.getisymphony.com/support/index.php?_m=tickets&_a=submit||shape="rect"]].
22 1. The support request form is displayed:\\
23 1*. Please provide as much information as possible, including any error messages that are appearing.
24 1. Once you have submitted your support request, you will receive email updates about its progress. You can also view the status of your support request by visiting the [[Support System>>url:http://www.getisymphony.com/support/||shape="rect"]].
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26 (% class="panelMacro" %)
27 (((
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30 {{info}}
31 Sometimes it is necessary to adjust iSymphony's logging levels to get a more detailed error message or a stack trace. Please see the logging section of the documentation for information on how to do this.
32 {{/info}}
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36 == Creating a Support Zip ==
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38 * ☐ [[doc:XWiki.michaely]] create
39 )))

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