Queue Configuration

Last modified by ryanp on 2021/09/10 22:35

On this page:

Adding Queue
Removing Queue
Renaming Queue
Queue Properties
Queue Alarms

Specifies a queue that you wish to monitor in the panel.

If your license does not have any queues remaining the queue will not be displayed in the panel.

Adding Queue

To add a queue right click on the "Queues" item in the configuration tree and select "New".

Removing Queue

To remove a queue right click on the queue item that you wish to remove and select "Remove".

Renaming Queue

To rename a queue right click on the queue item that you wish to rename and select "Rename".

Queue Properties

General
Name:	The name as it will appear in iSymphony
Queue:	The name of the queue as represented in Asterisk (queues.conf)
Configuration
Extension:	The extension used to access the queue within Asterisk. This is optional but without it the user will not be able to transfer calls into the queue.
Context:	The context in which the queue extension resides.

Queue Alarms

Queue alarms allow highlighting of specific queue and agent data in the queue and agent tables when a specific statistical value enters a set value or range.

Alarms
Enabled:	If checked alarm is enabled.
Name:	Name of alarm. Will be displayed in the alarm legend.
Type:	Which queue statistic to fire the alarm on. [Queue] : Queue statistic. [Agent] : Agent statistic. [Call] : Call statistic.
Threshold:	Specifies the range of values that will trigger the alarm. Both fields populated : range (e.g. 100-200) First field populated : greater than (e.g. > 100) Last field populated : less than than (e.g. < 100) Both fields with same value : equals (e.g. = 100)
Color:	Specifies the color to highlight the table cells with when the alarm is triggered.
Add:	Adds the alarm to the list.
Delete:	Removes the alarm from the list.