Wiki source code of Queue Configuration

Last modified by ryanp on 2021/09/10 22:35
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1 **//On this page~://**
2
3
4
5 {{toc/}}
6
7 Specifies a queue that you wish to monitor in the panel.
8
9 {{info}}
10 If your license does not have any queues remaining the queue will not be displayed in the panel.
11 {{/info}}
12
13 = Adding Queue =
14
15 To add a queue right click on the "Queues" item in the configuration tree and select "New".
16
17 = Removing Queue =
18
19 To remove a queue right click on the queue item that you wish to remove and select "Remove".
20
21 = Renaming Queue =
22
23 To rename a queue right click on the queue item that you wish to rename and select "Rename".
24
25 = Queue Properties =
26
27 |=(((
28 (% style="text-decoration: underline;" %)**General**
29 )))|=(((
30
31 )))
32 |=(((
33 **Name:**
34 )))|(((
35 The name as it will appear in iSymphony
36 )))
37 |=(((
38 **Queue**:
39 )))|(((
40 The name of the queue as represented in Asterisk (queues.conf)
41 )))
42 |=(((
43 (% style="text-decoration: underline;" %)**Configuration**
44 )))|=(((
45
46 )))
47 |=(((
48 **Extension:**
49 )))|(((
50 The extension used to access the queue within Asterisk. This is optional but without it the user will not be able to transfer calls into the queue.
51 )))
52 |=(((
53 **Context:**
54 )))|(((
55 The context in which the queue extension resides.
56 )))
57
58 = Queue Alarms =
59
60 Queue alarms allow highlighting of specific queue and agent data in the queue and agent tables when a specific statistical value enters a set value or range.
61
62 |=(((
63 (% style="text-decoration: underline;" %)**Alarms**
64 )))|=(((
65
66 )))
67 |=(((
68 Enabled:
69 )))|(((
70 If checked alarm is enabled.
71 )))
72 |=(((
73 Name:
74 )))|(((
75 Name of alarm. Will be displayed in the alarm legend.
76 )))
77 |=(((
78 Type:
79 )))|(((
80 Which queue statistic to fire the alarm on.
81
82 * [Queue] : Queue statistic.
83 * [Agent] : Agent statistic.
84 * [Call] : Call statistic.
85 )))
86 |=(((
87 Threshold:
88 )))|(((
89 Specifies the range of values that will trigger the alarm.
90
91 * Both fields populated : range (e.g. 100-200)
92 * First field populated : greater than (e.g. > 100)
93 * Last field populated : less than than (e.g. < 100)
94 * Both fields with same value : equals (e.g. = 100)
95 )))
96 |=(((
97 Color:
98 )))|(((
99 Specifies the color to highlight the table cells with when the alarm is triggered.
100 )))
101 |=(((
102 Add:
103 )))|(((
104 Adds the alarm to the list.
105 )))
106 |=(((
107 Delete:
108 )))|(((
109 Removes the alarm from the list.
110 )))

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