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Wiki source code of Queue Configuration

Version 3.1 by michaely on 2011/08/23 15:47
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1 **//On this page~://**
2
3 {{toc/}}
4
5 Specifies a queue that you wish to monitor in the panel.
6
7 {{info}}
8 If your license does not have any queues remaining the queue will not be displayed in the panel.
9 {{/info}}
10
11 = Adding Queue =
12
13 To add a queue right click on the "Queues" item in the configuration tree and select "New".
14
15 = Removing Queue =
16
17 To remove a queue right click on the queue item that you wish to remove and select "Remove".
18
19 = Renaming Queue =
20
21 To rename a queue right click on the queue item that you wish to rename and select "Rename".
22
23 = Queue Properties =
24
25 |=(((
26 (% style="text-decoration: underline;" %)**General**
27 )))|=(((
28
29 )))
30 |=(((
31 **Name:**
32 )))|(((
33 The name as it will appear in iSymphony
34 )))
35 |=(((
36 **Queue**:
37 )))|(((
38 The name of the queue as represented in Asterisk (queues.conf)
39 )))
40 |=(((
41 (% style="text-decoration: underline;" %)**Configuration**
42 )))|=(((
43
44 )))
45 |=(((
46 **Extension:**
47 )))|(((
48 The extension used to access the queue within Asterisk. This is optional but without it the user will not be able to transfer calls into the queue.
49 )))
50 |=(((
51 **Context:**
52 )))|(((
53 The context in which the queue extension resides.
54 )))
55
56 = Queue Alarms =
57
58 Queue alarms allow highlighting of specific queue and agent data in the queue and agent tables when a specific statistical value enters a set value or range.
59 \\
60
61 |=(((
62 (% style="text-decoration: underline;" %)**Alarms**
63 )))|=(((
64
65 )))
66 |=(((
67 Enabled:
68 )))|(((
69 If checked alarm is enabled.
70 )))
71 |=(((
72 Name:
73 )))|(((
74 Name of alarm. Will be displayed in the alarm legend.
75 )))
76 |=(((
77 Type:
78 )))|(((
79 Witch queue statistic to fire the alarm on.\\
80
81 * [Queue] : Queue statistic.
82 * [Agent] : Agent statistic.
83 * [Call] : Call statistic.
84 )))
85 |=(((
86 Threshold:
87 )))|(((
88 Specifies the range of values that will trigger the alarm.\\
89
90 * Both fields populated : range (e.g. 100-200)
91 * First field populated : greater than (e.g. > 100)
92 * Last field populated : less than than (e.g. < 100)
93 * Both fields with same value : equals (e.g. = 100)\\
94 )))
95 |=(((
96 Color:
97 )))|(((
98 Specifies the color to highlight the table cells with when the alarm is triggered.
99 )))
100 |=(((
101 Add:
102 )))|(((
103 Adds the alarm to the list.
104 )))
105 |=(((
106 Delete:
107 )))|(((
108 Removes the alarm from the list.
109 )))