Wiki source code of Call Control

Last modified by Sean Hetherington on 2021/09/10 22:35
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1 = Originating =
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3 Origination is initiated via double clicking or dragging and dropping an object. Places you can originate to using the iSymphony panel:
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5 * Other extensions (Double click the extension)
6 * Voice Mail (Double click the voice mail icon; works on both local and remote extensions)
7 * Cell Phone (Double click the cell phone icon; works on both local and remote extensions)
8 * Conference Room (Double click the conference room item or drag and drop an extension, local or remote, into the conference room item)
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10 \\
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12 {{info}}
13 If you have a profile that is managing multiple extensions iSymphony provides you with the ability to select which one of those extensions should be used to perform the origination. To select which extension you wish to be your originating extension, simply click the arrow button in the upper left hand corner of the local extension. Also you can dial a number directly using the call box at the top of your local extensions area.
14 {{/info}}
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16 \\
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18 = Transferring =
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20 All transferring is done via drag and drop actions on call items.
21 Places you can transfer calls from:
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23 * My Extensions
24 * Extensions
25 * Held Calls Area (You can also pick up a held call by double clicking it)
26 * Parked Calls Area (You can also pick up a parked call by double clicking it) (Can only transfer //to// extensions)
27 * Queue (You can also pick up a queue call by double clicking it)
28 * Conference Room
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31 Places you can transfer calls to:
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33 * Extensions (Drag and Drop)
34 * Voice Mail (Drag and Drop: works on both local and remote extensions)
35 * Cell Phone (Drag and Drop: works on both local and remote extensions)
36 * Held Calls Area (you can also pick up a held call by double clicking the item in the held call list)
37 * Parked Calls Area (you can also pick up a parked call by double clicking the item in the held parked list)
38 * Queues (Drag and Drop)
39
40 \\
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42 {{info}}
43 All transfers are performed via drag and drop with the exception of parking and placing calls on hold which can //also// be performed via the park and hold buttons.
44 {{/info}}

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