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Changes for page Extensions

Last modified by superadmin on 2021/09/09 20:55
From version 4.2
edited by superadmin
on 2021/09/09 20:55
Change comment: Update document after refactoring.
To version 1.1
edited by michaely
on 2021/09/09 18:02
Change comment: Import

Summary

Details

Page properties
Parent
... ... @@ -1,1 +1,0 @@
1 -iSymphony 3\.5 Documentation.iSymphony Administrator's Guide.Configuration.WebHome
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.superadmin
1 +XWiki.michaely
Tags
... ... @@ -1,1 +1,0 @@
1 -recording|agent|extension|voicemail
Content
... ... @@ -62,7 +62,7 @@
62 62  |=(((
63 63  Origination Context:
64 64  )))|(((
65 -Overrides the **Origination Context** set in the [[Core Server>>doc:iSymphony 3\.5 Documentation.iSymphony Administrator's Guide.Configuration.Core Servers.WebHome]] settings for this Extension.
65 +Overrides the **Origination Context** set in the [[Core Server>>doc:Core Servers]] settings for this Extension.
66 66  )))
67 67  |=(% colspan="1" %)(% colspan="1" %)
68 68  (((
... ... @@ -69,7 +69,7 @@
69 69  Redirecting Context:
70 70  )))|(% colspan="1" %)(% colspan="1" %)
71 71  (((
72 -Overrides the **Redirecting Context** set in the [[Core Server>>doc:iSymphony 3\.5 Documentation.iSymphony Administrator's Guide.Configuration.Core Servers.WebHome]] settings for this Extension.
72 +Overrides the **Redirecting Context** set in the [[Core Server>>doc:Core Servers]] settings for this Extension.
73 73  )))
74 74  |=(% colspan="1" %)(% colspan="1" %)
75 75  (((
... ... @@ -76,7 +76,7 @@
76 76  Originate Timeout:
77 77  )))|(% colspan="1" %)(% colspan="1" %)
78 78  (((
79 -Overrides the **Originate Timeout** set in the [[Core Server>>doc:iSymphony 3\.5 Documentation.iSymphony Administrator's Guide.Configuration.Core Servers.WebHome]] settings for this Extension.
79 +Overrides the **Originate Timeout** set in the [[Core Server>>doc:Core Servers]] settings for this Extension.
80 80  )))
81 81  |=(% colspan="1" %)(% colspan="1" %)
82 82  (((
... ... @@ -141,3 +141,154 @@
141 141  (((
142 142  If checked this extension's agent will be paused when logging into a Queue.
143 143  )))
144 +
145 += Permissions =
146 +
147 +Permissions available for an Extension. See [[doc:Permissions]] for more information.
148 +
149 +|=(% colspan="1" %)(% colspan="1" %)
150 +(((
151 +(% style="color: rgb(34,34,34);" %)Barge:
152 +)))|(% colspan="1" %)(% colspan="1" %)
153 +(((
154 +Allows barging in on this Extension's calls.
155 +)))
156 +|=(((
157 +(% style="color: rgb(34,34,34);" %)Barge Agent Only:
158 +)))|(((
159 +Allows barging in on this Extension's calls while allowing you to speak to the agent.
160 +)))
161 +|=(((
162 +(% style="color: rgb(34,34,34);" %)Barge Unmute:
163 +)))|(((
164 +Allows barging in on this Extension's calls while allowing you to speak to both parties on the call.
165 +)))
166 +|=(% colspan="1" %)(% colspan="1" %)
167 +(((
168 +(% style="color: rgb(34,34,34);" %)Delete Recordings:
169 +)))|(% colspan="1" %)(% colspan="1" %)
170 +(((
171 +Allows deleting of voicemails in this Extension's voicemail box.
172 +)))
173 +|=(% colspan="1" %)(% colspan="1" %)
174 +(((
175 +(% style="color: rgb(34,34,34);" %)Forward Voicemail To:
176 +)))|(% colspan="1" %)(% colspan="1" %)
177 +(((
178 +Allows forwarding of voicemails to this Extension's voicemail box.
179 +)))
180 +|=(% colspan="1" %)(% colspan="1" %)
181 +(((
182 +(% style="color: rgb(34,34,34);" %)Hangup Call:
183 +)))|(% colspan="1" %)(% colspan="1" %)
184 +(((
185 +Allows hanging up this Extension's calls.
186 +)))
187 +|=(((
188 +(% style="color: rgb(34,34,34);" %)Hold Call:
189 +)))|(((
190 +Allows placing this Extension's calls on hold.
191 +)))
192 +|=(((
193 +(% style="color: rgb(34,34,34);" %)Listen To Recordings:
194 +)))|(((
195 +Allows listening to this Extension's recordings.
196 +)))
197 +|=(% colspan="1" %)(% colspan="1" %)
198 +(((
199 +(% style="color: rgb(34,34,34);" %)Login Agent:
200 +)))|(% colspan="1" %)(% colspan="1" %)
201 +(((
202 +Allows logging in this Extension as an Agent to a Queue.
203 +)))
204 +|=(% colspan="1" %)(% colspan="1" %)
205 +(((
206 +(% style="color: rgb(34,34,34);" %)Originate From:
207 +)))|(% colspan="1" %)(% colspan="1" %)
208 +(((
209 +Allows origination of calls from this Extension.
210 +)))
211 +|=(% colspan="1" %)(% colspan="1" %)
212 +(((
213 +(% style="color: rgb(34,34,34);" %)Originate To:
214 +)))|(% colspan="1" %)(% colspan="1" %)
215 +(((
216 +Allows origination of calls to this Extension.
217 +)))
218 +|=(% colspan="1" %)(% colspan="1" %)
219 +(((
220 +(% style="color: rgb(34,34,34);" %)Originate To Voicemail:
221 +)))|(% colspan="1" %)(% colspan="1" %)
222 +(((
223 +Allows origination of calls to his Extension's voicemail box.
224 +)))
225 +|=(% colspan="1" %)(% colspan="1" %)
226 +(((
227 +(% style="color: rgb(34,34,34);" %)Pause Agent:
228 +)))|(% colspan="1" %)(% colspan="1" %)
229 +(((
230 +Allows pausing of this Extension's agents.
231 +)))
232 +|=(% colspan="1" %)(% colspan="1" %)
233 +(((
234 +(% style="color: rgb(34,34,34);" %)Record:
235 +)))|(% colspan="1" %)(% colspan="1" %)
236 +(((
237 +Allows on demand recording of this Extension's calls.
238 +)))
239 +|=(% colspan="1" %)(% colspan="1" %)
240 +(((
241 +(% style="color: rgb(34,34,34);" %)Set Call Note:
242 +)))|(% colspan="1" %)(% colspan="1" %)
243 +(((
244 +Allows setting call notes on this Extension's calls.
245 +)))
246 +|=(% colspan="1" %)(% colspan="1" %)
247 +(((
248 +(% style="color: rgb(34,34,34);" %)Set DND:
249 +)))|(% colspan="1" %)(% colspan="1" %)
250 +(((
251 +Allows toggling of this Extension's Do Not Disturb state.
252 +)))
253 +|=(% colspan="1" %)(% colspan="1" %)
254 +(((
255 +(% style="color: rgb(34,34,34);" %)Set Penalty:
256 +)))|(% colspan="1" %)(% colspan="1" %)
257 +(((
258 +Allows setting of this Extension's agent penalty.
259 +)))
260 +|=(% colspan="1" %)(% colspan="1" %)
261 +(((
262 +(% style="color: rgb(34,34,34);" %)Transfer From:
263 +)))|(% colspan="1" %)(% colspan="1" %)
264 +(((
265 +Allows transferring calls way from this Extension.
266 +)))
267 +|=(% colspan="1" %)(% colspan="1" %)
268 +(((
269 +(% style="color: rgb(34,34,34);" %)Transfer To:
270 +)))|(% colspan="1" %)(% colspan="1" %)
271 +(((
272 +Allows transferring calls to this Extension.
273 +)))
274 +|=(% colspan="1" %)(% colspan="1" %)
275 +(((
276 +(% style="color: rgb(34,34,34);" %)Transfer To Voicemail:
277 +)))|(% colspan="1" %)(% colspan="1" %)
278 +(((
279 +Allows transferring of calls to this Extension's voicemial box.
280 +)))
281 +|=(% colspan="1" %)(% colspan="1" %)
282 +(((
283 +(% style="color: rgb(34,34,34);" %)View CallerID:
284 +)))|(% colspan="1" %)(% colspan="1" %)
285 +(((
286 +Allows viewing of caller ID of calls on this Extension. Will mask caller id with *s.
287 +)))
288 +|=(% colspan="1" %)(% colspan="1" %)
289 +(((
290 +(% style="color: rgb(34,34,34);" %)View Calls:
291 +)))|(% colspan="1" %)(% colspan="1" %)
292 +(((
293 +Allows viewing of call state on this Extension.
294 +)))